Anthony Brown
Los Angeles,CA
Summary
Dynamic hospitality professional with over 15 years of expertise in customer service and food & beverage operations. Demonstrated ability to enhance guest satisfaction and boost sales through effective team collaboration and strategic service initiatives. Proficient in mixology, POS systems, and merchandise presentation, thriving in high-pressure environments. Committed to delivering exceptional service and creating unforgettable guest experiences.
Overview
15
15
years of professional experience
Work History
Retail Assistant
Gold's Gym Venice
Venice, CA
11.2022 - Current
- Organize product displays to maximize visual appeal and promote brand engagement.
- Assist customers with purchases, questions, and membership support.
- Support shift leaders in resolving customer service issues.
- Contribute to a 30% increase in retail sales through effective product placement and upselling.
Server / Bar Attendant
Micky's West Hollywood
West Hollywood, CA
09.2021 - 10.2024
- Delivered efficient high-volume service in a fast-paced venue, ensuring guest satisfaction.
- Prepared cocktails and beverages according to customer preferences.
- Processed orders and managed transactions using POS systems with accuracy and speed.
- Executed opening, shift, and closing duties to maintain readiness and cleanliness.
- Collaborated with team to resolve guest concerns and maintain a positive environment.
Rideshare Driver
Uber Technologies
Los Angeles, CA
02.2016 - 03.2021
- Provided safe and timely transportation services while maintaining a 4.9+ rating.
- Managed 75+ rides per week, optimizing routes to reduce customer wait times.
- Maintained ambitious standards of vehicle cleanliness and customer interaction.
Assistant Manager
Power Zone
West Hollywood, CA
02.2011 - 07.2015
- Oversaw daily operations, inventory management, and team scheduling.
- Analyzed sales reports and adjusted merchandising strategies to boost profits.
- Developed strong customer relationships and led service training initiatives.
Education
Associate of Arts - Japanese Language & Culture
Los Angeles City College
Los Angeles, CA06.2005
Skills
- Guest Service Excellence
- Bartending & Mixology
- Food & Beverage Operations
- POS Systems & Cash Handling
- Shift Operations & Team Collaboration
- Inventory Control & Merchandising
- Conflict Resolution & Problem Solving
- Sales Strategy & Upselling
Certifications Training
- Mixology Training, US Hospitality, 11/01/11
- National Academy of Sports Medicine Certificate, 08/01/16 - Present
- Serve Safe Food Handling Certificate, 08/01/21 - 10/01/24
References
References available upon request.
Timeline
Retail Assistant
Gold's Gym Venice
11.2022 - Current
Server / Bar Attendant
Micky's West Hollywood
09.2021 - 10.2024
Rideshare Driver
Uber Technologies
02.2016 - 03.2021
Assistant Manager
Power Zone
02.2011 - 07.2015
Associate of Arts - Japanese Language & Culture
Los Angeles City College
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