Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Certification
CustomerServiceRepresentative
Anthony Brown

Anthony Brown

Willowbrook,IL

Summary

Certified Network Administrator with 1+ years of experience in Cisco environments, network design, and disaster recovery. Skilled in troubleshooting, configuring DNS/DHCP, Active Directory, and scripting for automation. Expertise in maintaining secure, reliable networks, including Wi-Fi infrastructure and enterprise systems. Strong problem-solving skills with hands-on experience in Windows OS and virtual teams. Proven to excel in precision and customer satisfaction, I leveraged my problem-solving skills and attention to detail at Berg Engineering to enhance calibration processes and equipment reliability. My adeptness in quality control and efficient project execution significantly contributed to surpassing performance targets, showcasing a commitment to excellence and leadership in technical and client service domains.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Calibration Technician

Berg Engineering
03.2023 - 10.2024
  • Calibrated 15 Hardness Testers daily to ensure clients machines worked properly for audits
  • Repaired Hardness Testers for clients
  • Demonstrated expertise in the use of various tools and software applications for precise data collection during calibration processes.
  • Ensured compliance with industry standards by keeping up-to-date with regulatory requirements and applying them in daily tasks.
  • Maintained an organized inventory system for all test equipment, ensuring timely access for necessary repairs or calibrations.
  • Managed informational database and processing of returns.

In-House Technician

DISH
12.2022 - 06.2023
  • Installed satellite systems in customers' homes, ensuring excellent customer Service
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

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  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Security Officer

Allied Universal
06.2020 - 06.2023
  • Performed security screening processes at Abbott facilities
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.

Appliance Technician

Service Quick, Inc.
05.2022 - 02.2023
  • Repaired Samsung appliances, including refrigerators, stoves, microwaves, and Televisions
  • Demonstrated adaptability by servicing various brands of appliances, including both older models as well as the latest technologies available in the market.
  • Contributed to company growth by consistently meeting or surpassing monthly performance targets such as completed repairs or upsell opportunities.
  • Reduced appliance downtime for clients by performing regular maintenance checks and addressing potential issues proactively.
  • Implemented time-saving strategies in diagnosing and repairing appliances, allowing for an increased number of daily service calls.

Warehouse Material Handler

RJW
10.2019 - 06.2020
  • Managed inventory counts, streamlined packaging, and maintained detailed records for inventory management
  • Stocked merchandise and collaborated with the team to cut down defective items in storage and shipments
  • Located materials and supplies by pulling and verifying items on production orders.
  • Sorted materials for scanning to meet production goals.
  • Operated various types of equipment, such as forklifts and pallet jacks, to safely transport materials throughout the facility.
  • Collaborated with team members to optimize workflow, improving overall warehouse efficiency.

Delivery Driver

CDS Inc.
05.2018 - 12.2019
  • Oversaw product loading, maintained accurate records, and completed rush deliveries on tight deadlines
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Truck Driver

Tire Centers LLC
09.2016 - 09.2018
  • Delivered packages safely, optimized delivery routes, and ensured high customer satisfaction
  • Organized delivery paperwork including invoices, manifests, and proof of delivery documents for accurate record keeping.
  • Conducted pre-and post-trip vehicle inspections to identify maintenance needs or potential hazards for safe operation on the road.
  • Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
  • Supported warehouse operations by assisting in loading and unloading trucks, organizing inventory, and maintaining a clean and safe work environment.

Education

Some College - Computer Science and Programming

Post University
Waterbury, CT
10.2024

Skills

  • Customer Service
  • Problem Solving
  • Attention to Details
  • Efficient
  • Proven Communicator
  • Project Execution
  • Process Improvement
  • Employee Engagement
  • Compliance
  • Payroll Administration
  • Insurance Benefits Administration
  • Leadership Navigation
  • Sensitive to Confidentiality
  • Reliable
  • Inventory Management
  • Network Administration
  • Quality Control
  • Forklift Operation
  • Database Management
  • Microsoft Office Suite
  • Technical Support
  • TCP/IP
  • DNS
  • LAN
  • Software Troubleshooting
  • Microsoft Windows Server
  • Mac OS
  • RF Scanners
  • Reach Trucks
  • Cherry Picker
  • Pallet Jack
  • Electrical Troubleshooting
  • Quality Control Procedures
  • Test equipment operation
  • Tolerance calculations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Calibration Technician

Berg Engineering
03.2023 - 10.2024

In-House Technician

DISH
12.2022 - 06.2023

Appliance Technician

Service Quick, Inc.
05.2022 - 02.2023

Security Officer

Allied Universal
06.2020 - 06.2023

Warehouse Material Handler

RJW
10.2019 - 06.2020

Delivery Driver

CDS Inc.
05.2018 - 12.2019

Delivery Truck Driver

Tire Centers LLC
09.2016 - 09.2018
  • Dynamic Routing, 03/24
  • Network Address Translation (NAT)
  • Network Automation Basics
  • Quality of Service (QoS)
  • Security Threat Mitigation
  • Software Driven Networks
  • Virtualization
  • Wide Area Networks
  • CCNA, 03/24
  • MDAA, 03/24
  • ITIL4FOUNDATION, 03/24
  • Forklift Certification
  • Driver’s License
  • PERC Card
  • CompTIA A+

Some College - Computer Science and Programming

Post University

Certification

  • Dynamic Routing, 03/24
  • Network Address Translation (NAT)
  • Network Automation Basics
  • Quality of Service (QoS)
  • Security Threat Mitigation
  • Software Driven Networks
  • Virtualization
  • Wide Area Networks
  • CCNA, 03/24
  • MDAA, 03/24
  • ITIL4FOUNDATION, 03/24
  • Forklift Certification
  • Driver’s License
  • PERC Card
  • CompTIA A+
Anthony Brown