Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Anthony Brymer

Hialeah,FL

Summary

Customer Service professional with 9+ years of experience excels at building robust customer relationships and ensuring transportation compliance. Demonstrates expertise in logistics planning, customer needs analysis, and administrative support. Known for enhancing service quality and driving sales growth through meticulous record-keeping and strategic route planning. Willing to relocate: Anywhere

Overview

10
10
years of professional experience
1
1
Certification

Work History

Logistics Support Specialist/Dispatcher

JCM auto express
12.2019 - 08.2025
  • Communicating with customers about freight details, delivery or pickup times, and special handling requests.
  • Planning pre-determined routes and accommodating route changes as needed.
  • Preparing dispatch documents, as well as generating freight bills and invoices.
  • Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
  • Keeping track of transportation regulations and laws to ensure that truck drivers comply.
  • Monitoring truck repairs and maintenance schedules.
  • Logging customer shipping schedules and complaints.
  • Collaborating with the operations team to streamline delivery processes and optimize efficiency in order to meet customer demands and deadlines effectively.

Sales Representative

Security Company
09.2018 - 11.2019
  • Followed up on all leads produced by phone calls, emails or walk-ins increasing sales by 17%
  • Developed creative merchandising techniques to construct optimum marketing displays and generate interest in feature products and services.
  • Demonstrated products, methods, and services to persuade customers to purchase products and services.
  • Analyzed customer needs to suggest products to meet individual demands.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Communicated with customers to understand needs and recommend appropriate solutions.

Administrative Assistant

Private Company
08.2015 - 08.2018
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Coordinated complex annual meeting involving multiple presenters, high number of global attendees, and robust budget encompassing livestream production, remote strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.

Education

Associate degree - Nursing

Advance Science International College
Miami, FL
10.2018

Skills

  • Transportation planning Transportation management systems
  • Spanish
  • Screening calls and emails Collecting customer feedback
  • Leadership
  • Data collection
  • Strategic Planning
  • Microsoft Office Administrative experience
  • Medical terminology
  • Supervising experience
  • Management Direct sales
  • Organizational skills
  • Documentation review
  • Cementing connections Sales objectives
  • Typing
  • Data entry
  • Answering customer telephone calls Cold Calling
  • IVR
  • Microsoft Powerpoint Outside sales
  • Transcription
  • Social media management Team management
  • Sales Representative Analyzing customer needs
  • Communication skills
  • Logistics Marketing
  • Computer skills
  • Working with people with autism
  • Preparing dispatch documents Maintaining records
  • Keeping track of transportation regulations Building relationships
  • Delivering sales presentations Growing sales and boosting profits
  • High-quality support Dispatcher
  • Applied behavior analysis
  • Database management
  • Salesforce
  • Administrative Assistant Coordinating travel arrangements
  • Microsoft Word Bilingual
  • Freight Experience
  • Sales Data entry
  • Phone etiquette
  • Customer service Planning pre-determined routes
  • Microsoft Excel

Certification

  • CPR Certification
  • Board Certified Autism Technician

Languages

Bilingual

Timeline

Logistics Support Specialist/Dispatcher

JCM auto express
12.2019 - 08.2025

Sales Representative

Security Company
09.2018 - 11.2019

Administrative Assistant

Private Company
08.2015 - 08.2018

Associate degree - Nursing

Advance Science International College

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