Anthony Buccellato

OWNER/OPERATOR: EXCELLENCE AUTOMOTIVE - ST. PETERSBURG, FLORIDA - [06/2021-Current]

• Conducted thorough inspections of damaged vehicles to assess the extent of damage and determine repair costs.
• Prepared detailed estimates using industry-standard software (Mitchell & CCC One) and documentation to support appraisal findings.
• Collaborated with insurance adjusters, repair technicians, and clients to facilitate the claims process and ensure timely repairs.
• Negotiated fair settlements with insurance companies and provided excellent customer service to clients throughout the appraisal process.
• Sourced parts from various approved outlets for insurance quality replacements.
• Carried out all repairs while developing report and keeping all customers informed throughout the process.
• Maintained accurate records of appraisal reports, repair invoices, and communications.

ESTIMATOR: CRASH CHAMPIONS -ST. PETERSBURG, FLORIDA, [01/2023-06/2023]

• Performed comprehensive evaluations on damaged vehicles to determine repair expenses and assess the degree of damage.
• Utilized Mitchell & CCC One software to generate precise estimates and provided thorough documentation to validate appraisal results.
• Facilitated the claims process and ensured timely repairs through collaboration with insurance adjusters, repair technicians, and clients.
• Negotiated fair settlements with insurance companies and offered exceptional customer service to clients during the appraisal process.
• Sourced insurance-quality replacement parts from multiple approved outlets.

PARTNER/OPERATOR: FLORIDA PREMIER COLLISION - ST. PETERSBURG, FLORIDA - [11/2013-06/2021]

• Oversaw all aspects of business operations, including but not limited to, customer service, staff management, budgeting, inventory control, and marketing.
• Developed and implemented strategic plans to drive business growth and increase profitability.
• Recruited, trained, and supervised a team of skilled technicians, ensuring high-quality workmanship and exceptional customer service.
• Established and maintained strong relationships with suppliers, insurance companies, and other industry partners to streamline operations and enhance service offerings.
• Implemented effective marketing and advertising campaigns to attract new customers and retain existing ones, resulting in increased revenue.
• Maintained compliance with all regulatory requirements and safety standards, ensuring a safe and efficient working environment for employees and customers.
• Handled customer inquiries, complaints, and warranty claims in a professional and timely manner, resolving issues to the satisfaction of all parties involved.
• Demonstrated strong leadership, communication, and problem-solving skills, fostering a positive work culture and motivating team members to excel.