Anthony Burgess
King,NC
Summary
Proven leader with extensive experience at Alex Lee, adept in staff management and retail operations. Excelled in enhancing customer satisfaction and sales growth through effective team motivation and product knowledge. Demonstrated success in staff development and workload management, achieving notable improvements in service quality and operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Alex Lee
05.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Grocery Stocker
Walmart
07.2020 - 01.2022
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Education
High School Diploma -
West Stokes High School
King, NC05.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Staff Management
- Workload Management
- Retail Operations
- Employee Scheduling
- Customer rapport
- Staff Development
- Sales Growth
- Policy Enforcement
- Orientation and training
- Customer Service
Timeline
Assistant Manager
Alex Lee
05.2023 - Current
Grocery Stocker
Walmart
07.2020 - 01.2022
High School Diploma -
West Stokes High School
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