Anthony Burnett
West Terre Haute,Indiana
Summary
OVER 18 YEARS OF MANAGEMENT EXPERIENCE, FAST LEARNING, VERY MOTIVATED, ENJOY WORKING WITH THE PUBLIC
Overview
15
15
years of professional experience
1
1
Certification
Work History
OWNER
BURNETT'S BAIT SHOP
West Terre Haute, IN
07.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Evaluated suppliers to maintain cost controls and improve operations.
Store Manager
Toy's Auto
MARSHALL, IL
03.2013 - 04.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Assistant Store Manager
AutoZone
PARIS, IL
08.2008 - 02.2013
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
GED -
South Vermillion High School
Clinton, IN06.2001
Skills
- Financial Management
- Hiring and Staffing
- Team Oversight
- Business Administration
- Business Planning
- Coaching and Mentoring
- Verbal and Written Communication
- Profit and Loss Analysis
- Staff Training
- Business Development
- Customer Relations
- Staff Management
- Sales Leadership
Certification
I CURRENTLY HOLD 40+ AUTOMOTIVE CERTIFICATIONS.
Timeline
OWNER
BURNETT'S BAIT SHOP
07.2021 - Current
Store Manager
Toy's Auto
03.2013 - 04.2022
Assistant Store Manager
AutoZone
08.2008 - 02.2013
GED -
South Vermillion High School