Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Anthony Burnett

West Terre Haute,Indiana

Summary

OVER 18 YEARS OF MANAGEMENT EXPERIENCE, FAST LEARNING, VERY MOTIVATED, ENJOY WORKING WITH THE PUBLIC

Overview

15
15
years of professional experience
1
1
Certification

Work History

OWNER

BURNETT'S BAIT SHOP
07.2021 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.

Store Manager

Toy's Auto
03.2013 - 04.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Assistant Store Manager

AutoZone
08.2008 - 02.2013
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

GED -

South Vermillion High School
Clinton, IN
06.2001

Skills

  • Financial Management
  • Hiring and Staffing
  • Team Oversight
  • Business Administration
  • Business Planning
  • Coaching and Mentoring
  • Verbal and Written Communication
  • Profit and Loss Analysis
  • Staff Training
  • Business Development
  • Customer Relations
  • Staff Management
  • Sales Leadership

Certification

I CURRENTLY HOLD 40+ AUTOMOTIVE CERTIFICATIONS.

Timeline

OWNER

BURNETT'S BAIT SHOP
07.2021 - Current

Store Manager

Toy's Auto
03.2013 - 04.2022

Assistant Store Manager

AutoZone
08.2008 - 02.2013

GED -

South Vermillion High School

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Anthony Burnett