Anthony Butler
Clermont,Florida
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
27
27
years of professional experience
Work History
Regional Service Manager
Venu+
Orlando, FL
11.2022 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Coordinated activities between different departments such as sales, marketing, finance.
- Responded promptly to customer inquiries regarding product features or services offered.
- Monitored inventory levels of spare parts and equipment necessary for servicing customers.
- Provided technical support for customers in the field and resolved escalated customer service issues.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved conflicts between technicians, clients, or other personnel within the region.
- Promoted safety processes to reduce workers' compensation and costs.
- Proposed or approved modifications to project plans.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Ensured compliance with all applicable laws and regulations related to service delivery.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance and advice on best practices for resolving difficult customer service cases.
- Identified training needs among staff members in order to maintain high quality standards.
- Supervised a team of up to 10 field technicians throughout the region.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered 2 to 5 calls per shift to assist with customer questions and concerns.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Delivered products to customer locations on time.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
Project Manager
Venu+
Orlando, FL
11.2017 - 11.2022
- Drove continuous improvement of project delivery process by providing strong leadership.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Advised other departments on best practices related to managing large-scale projects.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Provided guidance to team members regarding tasks assigned to them.
- Created project status presentations for delivery to customers or project personnel.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Created team objectives and roles with specific goals outlined for each individual.
- Conferred with project personnel to identify and resolve problems.
- Built and established strong partnerships with teams, vendors and contractors.
- Generated and tracked change orders and other contractual modifications affecting budget and schedule.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Developed and maintained project plans, timelines, and budgets.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Drafted project construction schedule and updated as job progressed.
- Identified project needs by reviewing project objectives and schedules.
- Led meetings with internal team members, consultants and contractors.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
- Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Modified project plans when needed to better align with organizational objectives.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Managed multiple projects with competing deadlines simultaneously.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Determined project staffing needs and led resource management.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Created and implemented processes to ensure successful completion of projects.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
- Facilitated resolution of conflicts between team members when necessary.
- Collaborated with others to discuss new opportunities.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Answered 10 to 15 calls per shift to assist with customer questions and concerns.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
Operations Support Manager
Venu+
Orlando, FL
10.2015 - 11.2017
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Developed and implemented operational plans to improve efficiency and reduce costs.
- Coordinated with cross-functional teams to ensure successful completion of projects within timeline and budget constraints.
- Maintained detailed records of all changes made to systems or processes related to operations support functions.
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed data to identify opportunities for process improvement and cost savings.
- Facilitated communication between internal teams involved in various aspects of the operation support function.
- Created and updated company service operations and product manuals.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Implemented best practices for ensuring compliance with industry standards and regulations related to operations support functions.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Regional Service Manager
ScooterBug
Orlando, FL
02.1999 - 11.2015
- All the same responsibilities as my current Regional Service Manager .
Operations Manager
San Diego Coaster Company
San Diego, CA
11.1997 - 02.1999
- Handled day to day operations when it came running and operating rides which included a 1920s wooden roller coaster, tilt a whirl, carousel, bumper cars and four other kiddie rides.
- Handled manager on duty responsibilities.
- Direct reports, one Lead Ride Operator, four Assistant Lead Ride Operators and thirty Ride Operators.
Service Technician
ScooterBug
San Diego, CA
10.1996 - 02.1999
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Inspected equipment for proper operation and safety hazards prior to use.
- Replaced worn or damaged parts as necessary.
- Assisted with customer requests and answered questions to improve satisfaction.
Safety Manager
San Diego Coaster Company
San Diego, CA
12.1996 - 11.1997
- Participated in business safety committee meetings and health and safety audits.
- Conducted trainings for company employees on safety initiatives to comply with federal regulations.
- Coordinated information programs regarding hazardous chemicals or other substances.
- Coordinated right-to-know programs regarding hazardous chemicals or other substances.
- Provided health and safety orientations and developed materials for presentations.
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
Education
Some College (No Degree) - Art
South Western Community College
San Diego, CA09-1994
Morse High School
San Diego, CA05-1994
Skills
- Process Improvement
- Staff Management
- Project Planning
- Customer Service
- Performance Improvement
- Performance Monitoring
- Team Leadership
- Problem Resolution
- Teamwork and Collaboration
- Staff Development
- Managing Operations and Efficiency
- Decision-Making
- Customer Relationship Management
- Employee Coaching and Mentoring
- Budget Management
Timeline
Regional Service Manager
Venu+
11.2022 - Current
Project Manager
Venu+
11.2017 - 11.2022
Operations Support Manager
Venu+
10.2015 - 11.2017
Regional Service Manager
ScooterBug
02.1999 - 11.2015
Operations Manager
San Diego Coaster Company
11.1997 - 02.1999
Safety Manager
San Diego Coaster Company
12.1996 - 11.1997
Service Technician
ScooterBug
10.1996 - 02.1999
Some College (No Degree) - Art
South Western Community College
Morse High School
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