Anthony Byrum
Saint Augustine,FL
Summary
High-Performing professional with 13 years’ experience delivering high-impact work. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high priority goals. Confidence in ability to thrive in a fast-paced setting and leveraging skills in communication, project management, and creativity, to enable team success. Committed to lifelong learning and going the extra mile to contribute to facilitate continuous improvement.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Breeze
03.2024 - Current
- Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining positive attitude.
- Maintain safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handle medical emergencies calmly and competently following established protocols while liaising with cockpit crew as needed.
- Enhance passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promote brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Category Manager
Circle K Inc
02.2022 - 07.2023
- Piloted 4 successful programs in Food Service Category bringing in 2.6 million dollars in revenue
- Supervised creation of marketing materials and collateral by looking over market trends and using visuals to help promote new items
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Managed diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Benchmarked category performance against industry standards, identifying areas for improvement and implementing targeted initiatives.
Field Training Specialist
Circle K Inc
08.2020 - 02.2022
- Evaluated sites and trained Managers and Employees how to properly follow corporate policies helping reduce turnover by 8%
- Implemented training and controls for Fresh Food program saving 15% in spoilage cost
- Developed additional materials to enhance training improving inspection scores 22%
- Maintained strong knowledge of Food Service by participating in workshops, conferences and online education classes.
- Tracked participant progress throughout duration of each course, adjusting instructional strategies as needed to optimize learning outcomes.
- Organized routine workshops and seminars aimed at reinforcing critical job-related skills among seasoned employees.
Training Manager
Circle K Inc
02.2020 - 08.2020
- Partnered with Market Manger to interview, hire, train and develop Store Managers and team members to build and sustain high in-store performance
- Oversaw, trained, and encouraged 13 Store Manager's, promoting culture of efficiency and performance
- Performed variety of management functions including, driving sales, achieving store productivity and financial targets, planning, and executing promotional and local store marketing activities
- Provided informal coaching and support during any given day and assisted and supported store associates in all aspects of sales and customer service
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
District Manager
Circle K Inc
01.2019 - 02.2020
- Supervised 16 locations to enforce high-quality standards of operation.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within district.
- Analyzed regional market trends to discover new opportunities helped area growth by 22%
- Recruited 6 managers and supervisors to fill internal job vacancies.
Store Manager/New Hire Trainer
Circle K Inc
05.2014 - 01.2019
- Managed new employee orientation training process for more than 100 employees each year.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Strengthened workflow productivity by hiring, managing and developing top talent.
Lead Assistant Manager
Circle K Inc
06.2013 - 05.2014
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities cutting morning task time by 5%
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Planned and prepared workflow schedules, delegating tasks for 8-member team.
Customer Service Representative
Circle K Corp
04.2011 - 05.2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Educated customers on special pricing opportunities and company offerings
- Upheld quality control policies and procedures to increase customer satisfaction
- Mentored new employees on procedures and policies to maximize team performance.
Education
Bachelor of Science - Business Management
Florida State College
Jacksonville, FL12.2019
Skills
- Reliability and punctuality
- Strong Work Ethic
- New Hire Training
- Planning and coordination
- Public Speaking
- Train-the-Trainer
- Creative Problem-Solving
- Mentoring abilities
- Training delivery
- Program implementation
- Customer Service
- Category development
Timeline
Flight Attendant
Breeze
03.2024 - Current
Category Manager
Circle K Inc
02.2022 - 07.2023
Field Training Specialist
Circle K Inc
08.2020 - 02.2022
Training Manager
Circle K Inc
02.2020 - 08.2020
District Manager
Circle K Inc
01.2019 - 02.2020
Store Manager/New Hire Trainer
Circle K Inc
05.2014 - 01.2019
Lead Assistant Manager
Circle K Inc
06.2013 - 05.2014
Customer Service Representative
Circle K Corp
04.2011 - 05.2013
Bachelor of Science - Business Management
Florida State College
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