Anthony Caffrey
Plymouth Meeting,PA
Summary
Senior Associate proficient in managing day-to-day operations for institutional clients and maintaining strong relationships with financial entities.
Expertise in client onboarding, issue resolution, and investment product knowledge, including SMA, UMA, and 401k plans.
Skilled in service desk operations, technology ticket management, and conducting client meetings.
Utilizes analytical skills and strategic thinking to drive successful outcomes.
Track record of effective teamwork and adaptability in dynamic environments.
Highly efficient Investment Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Hardworking Senior Associate enthusiastic about take on exciting new challenges within Financial Services Industry. Dynamic communicator with disciplined approach.
Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency. Decisive leader with an analytical and flexible approach to solving problems.
Overview
15
15
years of professional experience
Work History
Senior Associate
Pershing
04.2010 - 10.2024
Responsible for the day to day operations of Pershing Institutional Clients and maintain relationships with Sponsor Firms, Money Managers, Registered Investment Advisors and Broker Dealers.
Lead Service Desk Rep for large institutional clients with over 500,000 accounts and over $100 billion in assets. i.e. JP Morgan, Citi Bank
Ensure the completion of the New Account Process by providing support for multi-custodial platforms and multiple registration types.
Resolve client issues in a timely manner via email or telephone and process daily transactions such as asset movements, proposal creation and portfolio rebalancing.
Thorough understanding of investment products including. SMA, UMA, Mutual Fund Wrap, 401k and 529 plans
Coordinate and conduct weekly client conference calls with clients to discuss and resolve any ongoing issues.
Create and distribute desktop procedures for our team to be used during the day to day activities that are needed to resolve client issues.
Point person for submitting, tracking and ultimately resolution of all technology tickets that were submitted by my teammates.
Education
Bachelor of Science - Business Administration
Kings College
Wilkes-Barre, PASkills
Microsoft Office
APL/Fiserve
Microsoft Outlook
Multi Custodial Platforms such as:
Netx 360 Pershing Custodial Platform
Fitek Citi Bank Custodial Platform
JP Morgan Custodial Platform
Albridge Wealth Reporting
Global Network Communications
Accomplishments
Six Sigma Yellow Belt Certification
Agile Certified
Series 6,7, & 63 licences. ( Which have expired)
Team Lead for Pershing Data Migration Conversion
Affiliations
- PIAA Basketbal Referee
Timeline
Senior Associate
Pershing
04.2010 - 10.2024
Bachelor of Science - Business Administration
Kings College
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