Summary
Overview
Work History
Education
Skills
Websites
State
City
Zip
Volunteer Experience
Timeline
Generic

ANTHONY CALKINS

Anaconda,MT

Summary

A technical and IT support service professional with expertise in resolving tech issues, communication via multiple platforms, and hardware and equipment maintenance. Proven proficiency in major operating systems (Windows and Linux), active directory, and VPNs, and a record of successful troubleshooting and de-escalations have helped earn stellar appreciations from upper management.

Overview

15
15
years of professional experience

Work History

Cloud Support Representative

Right Networks
05.2023 - Current
  • Managed over 30 calls daily resolving customer's issues during first contact efficiently.
  • Enhanced customer satisfaction by resolving technical issues and providing timely solutions.
  • Streamlined support processes for increased efficiency and improved response times.
  • Collaborated with cross-functional teams to identify and resolve recurring product issues.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Technical Support Engineer

CARET(AbacusNext)
01.2022 - 05.2023
  • Provide troubleshooting for end-user technical issues for company's cloud services and 3rd party applications on Windows and MacOS, implement IAM (Identity Access Management) to manage over 20,000 users' data
  • Document all relevant infrastructure adjustments, augmentation, and deployments to maintain accuracy of cloud database and ticketing system
  • Provide maintenance and application updates for cloud-based products, monitor Sophos firewall and anti-virus to ensure integrity of customer data.
  • Designed tailored engineering solutions for customers based upon key requirements

Technical Support Technician

Montana State University
08.2019 - 12.2021
  • Performed daily troubleshooting for students resolving their technical issues related to university's tech systems
  • Resolved around 30-40 tickets per week and managed online helpdesk queue by assigning tickets appropriately
  • Responded to service calls to upgrade, repair, and troubleshoot workstation issues as required
  • Installed new computer hardware and performed minor modifications or repairs as needed.

Sous Chef

Blackbird Kitchen
10.2017 - 12.2021
  • Established and updated staff schedules to optimize coverage during peak business hours
  • Cultivated positive relationships with vendors to source best ingredients at best prices
  • Managed food cost controls to contribute to Food and Beverage revenue
  • Disciplined and dedicated to meeting high-quality standards
  • Acted as head chef when required to maintain continuity of service and quality.

Executive Chef

Montana Ale Works
08.2008 - 10.2017
  • Initially hired as an intern, was gradually promoted to sous chef, executive sous chef, and lastly executive chef
  • Developed and cooked exciting, memorable dishes that brought new customers into establishment and bolstered restaurant revenues from $4,000,000 to exceeding $7,000,000
  • Trained and managed kitchen personnel and supervised all related culinary activity
  • Monitored and controlled overhead and production costs with responsibility for profit and loss.

Education

Bachelor of Science - Cybersecurity & Network Administration

Montana Technological University
Butte, Montana
05.2024

Associate of Arts - Culinary Arts

Le Cordon Bleu
Minneapolis/St. Paul, Minnesota
11.2008

Skills

  • Active Directory
  • Effective Communication
  • Multi-factor Authentication
  • People Management
  • Server Maintenance
  • Network Administration
  • Python
  • Linux
  • WireShark
  • Microsoft Office

State

MT

City

Anaconda

Zip

59711

Volunteer Experience

Co-Founder, 04/01/22, 09/01/23, Grow 406 Food Pantry, Anaconda, Montana, Providing access to free fruits, vegetables and whole grains to the underserved. 12 week pilot program served roughly 120 people every Saturday. Fund raised over $5,000 to provide over 2500 pounds of fresh produce. 8 week program in 2023, serving 100-120 people every Saturday.

Timeline

Cloud Support Representative

Right Networks
05.2023 - Current

Technical Support Engineer

CARET(AbacusNext)
01.2022 - 05.2023

Technical Support Technician

Montana State University
08.2019 - 12.2021

Sous Chef

Blackbird Kitchen
10.2017 - 12.2021

Executive Chef

Montana Ale Works
08.2008 - 10.2017

Bachelor of Science - Cybersecurity & Network Administration

Montana Technological University

Associate of Arts - Culinary Arts

Le Cordon Bleu

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ANTHONY CALKINS