Anthony Calo

Redtag Furniture

Houston, Texas

03.1999 - 11.2005

Developed and implemented operational policies and procedures to ensure efficient business operations.
Created and managed budgets for operational departments and monitored progress against goals.
Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Negotiated contracts with vendors for services necessary for daily operations.
Collaborated with other managers across the organization to develop strategies that support overall company objectives.
Implemented systems for tracking operational performance metrics.
Investigated customer complaints related to product and service quality or delivery issues.
Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Hired and onboarded team members to meet immediate and expected demand.