Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

ANTHONY CALVERT

Nashville,US

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

20
20
years of professional experience

Work History

Senior Client Representative III

Ansafone
01.2023 - Current
  • Served as a trusted advisor to clients by proactively offering relevant industry insights and best practices guidance.
  • Proactively resolved any conflicts or concerns between internal teams working together on behalf of a shared client.
  • Managed approximately 60 incoming calls, emails and faxes per day from clients.
  • Consistently recognized as the top performer in customer service and excellence in performance metrics
  • Managed a diverse portfolio of clients, maintaining high levels of customer satisfaction and retention.

Project Manager/Migration Specialist

Allegis (T-Mobile)
01.2021 - 01.2023
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Facilitated system integrations and infrastructure upgrades, reducing reporting time by 36%..
  • Developed project documents and led product launches, boosting sales leads by 42%.

Senior Technician/Assistant Manager

Apple Inc.
01.2012 - 01.2021
  • Consistently led the team to the top 1-3% organizational ranking, achieving a perfect 100% customer satisfaction score through strategic leadership
  • Pioneered new strategies for CSAT program, enhancing the Customer Experience metric by 17% through proactive dissatisfaction prevention measures
  • Provided exceptional customer support, resolving technical issues quickly and efficiently.
  • Developed a comprehensive performance framework, incorporating metrics like Negative Response Rate and First Contact Resolution to drive team excellence
  • Utilized strong analytical abilities to assess system performance data, identifying trends that informed future improvements initiatives.

General Manager

GC Adult Senior Care
01.2010 - 01.2012
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth by 58%.

Business Director/Sales Associate

BMW of North America, LLC
01.2005 - 01.2010
  • Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
  • Streamlined sales process with efficient organization of client information and follow-up communications.
  • Developed strong relationships with customers for repeat business and referrals.
  • Established a strong client-focused culture that effectively addressed concerns, achieving a flawless 100 percent rating in customer satisfaction surveys.
  • Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.

Business Director/Sales/IT Manager

Toyota Motor Corporation
01.2005 - 01.2010
  • Directed financial management initiatives to maximize profitability, overseeing budgets, forecasts, and reporting processes for accurate fiscal oversight.
  • Led organizational transformation efforts to adapt to evolving industry trends and position the company for long-term success, implementing necessary structural changes while maintaining a focus on core business objectives.
  • Secured top dealership status by achieving highest closing percentage in the region.
  • Increased employee engagement and satisfaction levels through targeted initiatives such as professional development programs, recognition schemes, and flexible work arrangements.
  • Led operational reviews, boosting customer satisfaction from 34% to 98%.

Skills

  • Project Management
  • Microsoft Office
  • Remote Work
  • Sales Management
  • Teamwork and collaboration
  • Computer skills
  • Customer service excellence
  • Customer relationship management
  • Sales software proficiency
  • Phone etiquette
  • Relationship building
  • Active listening
  • Being Coachable
  • Setting Goals
  • Growth-mindset
  • Customer retention

Additional Information

Apple recognition for top 1 percent performance and metrics achievements, Pioneered a new automobile selling method, leading to #1 regional ranking in sales and customer satisfaction, Led team of 7 sales consultants, improving efficiency and customer experience, Consistently recognized as top store representative monthly, Achieved top 5 ranking in the district with an average composite metric score of 150%, LinkedIn, https://www.linkedin.com/in/anthonycalvert

Timeline

Senior Client Representative III

Ansafone
01.2023 - Current

Project Manager/Migration Specialist

Allegis (T-Mobile)
01.2021 - 01.2023

Senior Technician/Assistant Manager

Apple Inc.
01.2012 - 01.2021

General Manager

GC Adult Senior Care
01.2010 - 01.2012

Business Director/Sales Associate

BMW of North America, LLC
01.2005 - 01.2010

Business Director/Sales/IT Manager

Toyota Motor Corporation
01.2005 - 01.2010

Similar Profiles

CREATE PROFILE