Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations.
Overview
15
15
years of professional experience
Work History
Service Advisor
Blue Compass RV
Auburn Hills, MI
03.2024 - 08.2024
Greeted customers and addressed their needs in a professional manner.
Provided accurate estimates of repair costs, labor times and parts prices to customers.
Maintained records of customer interactions and transactions.
Assisted with scheduling appointments for service work to be performed on vehicles.
Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Robotic Technician
FANUC America
Auburn Hills, MI
11.2023 - 02.2024
Installed, tested and maintained robotic systems to ensure optimal performance.
Conducted regular maintenance activities such as cleaning and lubrication of robotic components.
Troubleshot robotic system problems and identified root cause of issues.
Performed corrective actions on robot programming errors.
Monitored robot operations to detect malfunctions or other irregularities.
Rigger
J&J Industrial Contracting
Pontiac, MI
03.2023 - 05.2023
Set up rigging equipment for use in production sets and stages.
Securely attach loads to rigging equipment using clamps, shackles, and other fasteners.
Inspect rigging equipment for any visible damage or defects prior to use.
Adjust cable tension as needed during the course of a performance or production.
Determine appropriate load-bearing capacity of various types of rigging systems and components.
Installation Technician
MasTec
Commerce, MI
11.2022 - 03.2023
Installed new equipment according to manufacturer specifications and customer requirements.
Performed troubleshooting of hardware, software, and network systems.
Configured system settings for optimal performance and usability.
Maintained accurate documentation of installation activities.
Inspected existing systems to ensure compliance with safety regulations and customer requirements.
Inventory Specialist
Rush RV
Holly, MI
07.2019 - 11.2022
Monitored stock levels to ensure availability of products.
Ensured proper storage conditions for all items in the warehouse.
Created reports on inventory activity, shortages, overages..
Managed purchase orders with vendors to maintain optimal stock levels.
Researched new suppliers for cost savings opportunities when needed.
Remote Desktop Management Technical Support
Mphasis
Auburn Hills, MI
02.2018 - 10.2018
Provided technical support to customers over the phone and via email.
Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity.
Diagnosed and troubleshot computer problems for customers by using remote access tools.
Configured user settings in accordance with company guidelines.
Provided basic instruction to customers regarding the use of specific software programs or applications.
Team Leader
Modis
Auburn Hills, MI
10.2016 - 02.2018
Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Monitored daily workflow to ensure adherence to established policies and procedures.
Established clear expectations for employees, providing guidance when needed.
Analyzed data from various sources to identify areas of improvement in the department's operations.
Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Fire Controlman
United States Navy, USN
08.2009 - 04.2013
Operated and maintained fire control systems, including radar, sonar, and communications equipment.
Monitored operations of weapons systems to ensure accuracy and proper functioning.
Performed maintenance on fire control equipment such as troubleshooting, repairs, calibrations.
Coordinated with other departments in order to maintain operational readiness of weapons systems.
Communicated effectively with other personnel involved in operations involving the use of weapons systems.