Anthony Cameron
Southfield,MI
Summary
Well-versed in serving as Client Communications Specialist. Experience includes managing client relationships, developing strategic communication plans, and coordinating with internal teams to deliver high-quality service. Strengths encompass interpersonal skills, problem-solving abilities, and adaptability to changing environments. Impact demonstrated through improved customer satisfaction levels and stronger client loyalty in previous roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Communications Specialist
Rocket Mortgage FieldHouse
Detroit , MI
2022.07 - 2024.06
- Developed and implemented client communications strategies to ensure consistent messaging across all channels.
- Identified opportunities for improvement in client communication processes through data analysis and surveys.
- Provided support to internal teams regarding client communication initiatives.
- Maintained a database of client contacts, ensuring accuracy of contact information.
- Compiled monthly reports summarizing key metrics related to customer engagement activities.
- Prepared responses to frequently asked questions based on customer feedback.
- Provided training sessions for employees on effective methods of communicating with customers.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Mail Carrier
United States Post Office
Allen Park , Mi
2016.07 - 2022.04
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Recorded addresses, weights, and other information on outgoing mail.
- Maintained records of all deliveries made during the day.
- Operated a vehicle in accordance with safety regulations.
- Informed customers of package arrival or delays when necessary.
- Reported any damaged or missing mail items to supervisor immediately.
- Responded to customer inquiries regarding postal services and products.
- Checked incoming mail for proper postage and correct names and addresses.
- Verified accuracy of addresses before delivering packages.
- Provided friendly customer service at all times while delivering mail.
- Performed regular maintenance checks on assigned vehicle.
- Conducted regular check-ins with supervisors throughout the day.
- Updated daily delivery logs to record number of deliveries made.
- Organized parcels into appropriate size containers for transport.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Ensured compliance with federal laws related to privacy protection.
- Delivered various types of mail on routes according to strict timelines.
- Handled undeliverable mail in accordance with established procedures.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Obtained receipts for registered and certain insured mail.
- Recorded address changes to redirect mail for residences or businesses.
- Provided change-of-address cards and other postal forms upon customer request.
Driver Helper
Eby Brown
Ypsilanti , MI
2016.01 - 2016.07
- Inspected vehicles for mechanical safety issues prior to operation.
- Provided assistance to drivers with loading and unloading packages and other materials.
- Ensured that all items were properly secured in the vehicle for transport.
- Loaded and unloaded cargo from vehicles.
- Assisted customers with unloading their purchased items at final destination.
- Communicated regularly with dispatchers regarding delivery status updates.
- Organized inventory in the warehouse according to established procedures.
- Followed company policies and procedures when operating a vehicle or performing duties onsite.
- Reported any discrepancies between order and actual product received by customer.
- Provided excellent customer service by answering questions about products or services offered by company.
- Delivered goods in a safe, timely, and efficient manner while adhering to traffic laws and regulations.
- Checked customer orders against invoices for accuracy prior to delivery completion.
- Performed pre-trip inspections of assigned vehicle prior to departure from warehouse facility.
- Verified correct quantity of items delivered to each customer location before leaving site.
- Assisted drivers with navigation if necessary using GPS systems or maps provided by company.
- Notified supervisor of any damage incurred during transit or delivery process.
- Maintained cleanliness of assigned vehicle inside and out throughout duration of shift.
- Dropped off items at customer locations.
- Requested customer signatures for deliveries.
- Lifted boxes and products with correct safety gear and techniques.
- Planned most efficient route to destinations to speed up deliveries.
- Used scanners to track parcel information, condition or receipt.
Cashier/Maintenance Mechanic
Plum Hollow bowling center
Southfield , Mi
2014.07 - 2016.07
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Welcomed customers, offering assistance to help find store items.
- Adjusted machine settings to optimize performance.
- Replaced worn or damaged parts to maintain efficient operation of machines.
Audio Technician/Janitor
Hope United Methodist Church
Southfield , MI
2008.01 - 2014.07
- Set up and operate audio equipment for live events, such as microphones, sound speakers, mixing boards, and digital recorders.
- Troubleshoot any technical issues with the audio equipment.
- Adjust sound levels to ensure optimal sound quality during recording sessions or live performances.
- Test audio systems before each event to make sure they are functioning properly.
- Install new software updates for existing audio equipment.
- Provide support for other technicians working on set-up or tear-down of audio systems.
- Organize cables and cords in an orderly fashion when setting up the system prior to an event start time.
- Ensure that all necessary components are present before beginning setup process.
- Monitor sound levels during performances or recordings to maintain quality standards.
- Develop strategies for improving overall sound quality based on feedback from clients.
- Performed audio setup of soundboards, microphones, amplifiers, audio lines and speakers.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Maintain janitorial supply inventory.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Replace light bulbs when needed.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Keep a log book of daily tasks completed for record keeping purposes.
- Assist with special projects including painting walls or moving furniture as required.
- Perform minor repairs on doors, locks and other related fixtures as needed.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Attend training sessions regularly to keep updated on new safety protocols.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Organized custodial closets to easily find equipment and supplies.
- Moved equipment and furniture to thoroughly clean space.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Responded to emergency cleaning requests to meet client expectations.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Reduced cleaning time significantly while maintaining company quality standards.
- Performed landscaping tasks and removed litter to maintain grounds.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Discarded cardboard boxes and trash in compactors and balers.
- Checked and stocked inventory throughout facility to meet expected demands.
- Maintained accountability for building keys, master keys and access cards.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Education
Associate of Arts - Liberal Arts And General Studies
Oakland Community College
Royal Oak, MI2014-06
Skills
- Performance Tracking
- Goal Setting and Achievement
- Customer Relations
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Team Leadership
- Active Listening
- Team building
- Self Motivation
Certification
- Chauffeurs license
Languages
English
Full Professional
Timeline
Client Communications Specialist
Rocket Mortgage FieldHouse
2022.07 - 2024.06
Mail Carrier
United States Post Office
2016.07 - 2022.04
Driver Helper
Eby Brown
2016.01 - 2016.07
Cashier/Maintenance Mechanic
Plum Hollow bowling center
2014.07 - 2016.07
Audio Technician/Janitor
Hope United Methodist Church
2008.01 - 2014.07
- Chauffeurs license
Associate of Arts - Liberal Arts And General Studies
Oakland Community College
Similar Profiles
Kashara KirkseyKashara Kirksey
Mortgage Banker at Rocket Mortgage FieldHouseMortgage Banker at Rocket Mortgage FieldHouse
Aaron TrippAaron Tripp
Event Security Officer at Rocket Mortgage FieldHouseEvent Security Officer at Rocket Mortgage FieldHouse
Chance MuderhwaChance Muderhwa
Event Security Officer at Rocket Mortgage FieldHouseEvent Security Officer at Rocket Mortgage FieldHouse