Anthony Cameron
Southfield,MI
Summary
Well-versed in serving as Client Communications Specialist. Experience includes managing client relationships, developing strategic communication plans, and coordinating with internal teams to deliver high-quality service. Strengths encompass interpersonal skills, problem-solving abilities, and adaptability to changing environments. Impact demonstrated through improved customer satisfaction levels and stronger client loyalty in previous roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Communications Specialist
Rocket Mortgage FieldHouse
Detroit , MI
07.2022 - 06.2024
- Developed and implemented client communications strategies to ensure consistent messaging across all channels.
- Identified opportunities for improvement in client communication processes through data analysis and surveys.
- Provided support to internal teams regarding client communication initiatives.
- Maintained a database of client contacts, ensuring accuracy of contact information.
- Compiled monthly reports summarizing key metrics related to customer engagement activities.
- Prepared responses to frequently asked questions based on customer feedback.
- Provided training sessions for employees on effective methods of communicating with customers.
- Provided exemplary level of service to customers to extend relationships for future business opportunities.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Mail Carrier
United States Post Office
Allen Park , Mi
07.2016 - 04.2022
- Sorted mail to be delivered according to route and customer address.
- Scanned packages for delivery tracking.
- Delivered packages and letters to residential customers.
- Collected signatures from recipients of registered mail items.
- Recorded addresses, weights, and other information on outgoing mail.
- Maintained records of all deliveries made during the day.
- Operated a vehicle in accordance with safety regulations.
- Informed customers of package arrival or delays when necessary.
- Reported any damaged or missing mail items to supervisor immediately.
- Responded to customer inquiries regarding postal services and products.
- Checked incoming mail for proper postage and correct names and addresses.
- Verified accuracy of addresses before delivering packages.
- Provided friendly customer service at all times while delivering mail.
- Performed regular maintenance checks on assigned vehicle.
- Conducted regular check-ins with supervisors throughout the day.
- Updated daily delivery logs to record number of deliveries made.
- Organized parcels into appropriate size containers for transport.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Ensured compliance with federal laws related to privacy protection.
- Delivered various types of mail on routes according to strict timelines.
- Handled undeliverable mail in accordance with established procedures.
- Sorted mail for delivery, arranging mail in delivery sequence.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Inspected delivery vehicle prior to shift, immediately reporting problems and safety hazards to supervisors.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Obtained receipts for registered and certain insured mail.
- Recorded address changes to redirect mail for residences or businesses.
- Provided change-of-address cards and other postal forms upon customer request.
Driver Helper
Eby Brown
Ypsilanti, MI
01.2016 - 07.2016
- Inspected vehicles for mechanical safety issues prior to operation.
- Provided assistance to drivers with loading and unloading packages and other materials.
- Ensured that all items were properly secured in the vehicle for transport.
- Loaded and unloaded cargo from vehicles.
- Assisted customers with unloading their purchased items at final destination.
- Communicated regularly with dispatchers regarding delivery status updates.
- Organized inventory in the warehouse according to established procedures.
- Followed company policies and procedures when operating a vehicle or performing duties onsite.
- Reported any discrepancies between order and actual product received by customer.
- Provided excellent customer service by answering questions about products or services offered by company.
- Delivered goods in a safe, timely, and efficient manner while adhering to traffic laws and regulations.
- Checked customer orders against invoices for accuracy prior to delivery completion.
- Performed pre-trip inspections of assigned vehicle prior to departure from warehouse facility.
- Verified correct quantity of items delivered to each customer location before leaving site.
- Assisted drivers with navigation if necessary using GPS systems or maps provided by company.
- Notified supervisor of any damage incurred during transit or delivery process.
- Maintained cleanliness of assigned vehicle inside and out throughout duration of shift.
- Dropped off items at customer locations.
- Requested customer signatures for deliveries.
- Lifted boxes and products with correct safety gear and techniques.
- Planned most efficient route to destinations to speed up deliveries.
- Used scanners to track parcel information, condition or receipt.
Cashier/Maintenance Mechanic
Plum Hollow bowling center
Southfield, Mi
07.2014 - 07.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Welcomed customers, offering assistance to help find store items.
- Adjusted machine settings to optimize performance.
- Replaced worn or damaged parts to maintain efficient operation of machines.
Audio Technician/Janitor
Hope United Methodist Church
Southfield, MI
01.2008 - 07.2014
- Set up and operate audio equipment for live events, such as microphones, sound speakers, mixing boards, and digital recorders.
- Troubleshoot any technical issues with the audio equipment.
- Adjust sound levels to ensure optimal sound quality during recording sessions or live performances.
- Test audio systems before each event to make sure they are functioning properly.
- Install new software updates for existing audio equipment.
- Provide support for other technicians working on set-up or tear-down of audio systems.
- Organize cables and cords in an orderly fashion when setting up the system prior to an event start time.
- Ensure that all necessary components are present before beginning setup process.
- Monitor sound levels during performances or recordings to maintain quality standards.
- Develop strategies for improving overall sound quality based on feedback from clients.
- Performed audio setup of soundboards, microphones, amplifiers, audio lines and speakers.
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
- Replenish bathroom supplies such as soap, paper towels and toilet tissue.
- Clean windows, walls, ceilings, carpets and furniture in assigned areas.
- Maintain janitorial supply inventory.
- Operate floor cleaning machines to clean rugs, carpets and hard surface floors.
- Mix water with detergents or acids in containers to prepare cleaning solutions according to specifications.
- Move furniture, equipment, boxes or other items as requested by supervisors or clients.
- Ensure that all spills are cleaned up immediately to prevent any accidents from occurring.
- Replace light bulbs when needed.
- Report any damages found in the building premises to supervisors immediately for repair works.
- Keep a log book of daily tasks completed for record keeping purposes.
- Assist with special projects including painting walls or moving furniture as required.
- Perform minor repairs on doors, locks and other related fixtures as needed.
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Attend training sessions regularly to keep updated on new safety protocols.
- Ensure compliance with health regulations regarding the use of hazardous materials.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Organized custodial closets to easily find equipment and supplies.
- Moved equipment and furniture to thoroughly clean space.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Responded to emergency cleaning requests to meet client expectations.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Reduced cleaning time significantly while maintaining company quality standards.
- Performed landscaping tasks and removed litter to maintain grounds.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Discarded cardboard boxes and trash in compactors and balers.
- Checked and stocked inventory throughout facility to meet expected demands.
- Maintained accountability for building keys, master keys and access cards.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Education
Associate of Arts - Liberal Arts And General Studies
Oakland Community College
Royal Oak, MI06-2014
Skills
- Performance Tracking
- Goal Setting and Achievement
- Customer Relations
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Team Leadership
- Active Listening
- Team building
- Self Motivation
Certification
- Chauffeurs license
Languages
English
Full Professional
Timeline
Client Communications Specialist
Rocket Mortgage FieldHouse
07.2022 - 06.2024
Mail Carrier
United States Post Office
07.2016 - 04.2022
Driver Helper
Eby Brown
01.2016 - 07.2016
Cashier/Maintenance Mechanic
Plum Hollow bowling center
07.2014 - 07.2016
Audio Technician/Janitor
Hope United Methodist Church
01.2008 - 07.2014
- Chauffeurs license
Associate of Arts - Liberal Arts And General Studies
Oakland Community College
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