Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Campbell

Plantation,Florida

Summary

Dynamic hospitality professional with a proven track record at Pioneer Ridge LLC, enhancing guest satisfaction and achieving 5-star service ratings. Skilled in health and safety compliance and fostering teamwork, I effectively reduced employee turnover while optimizing labor costs. Committed to excellence, I ensure meticulous cleaning and sanitation standards are consistently met.

Overview

9
9
years of professional experience

Work History

Assistant Director of Housekeeping

OPP LLC. Atlantic Hotel and Spa
07.2015 - 10.2015
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Communicated repair needs to maintenance staff.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
  • Conducted regular inspections of guest rooms and public areas, identifying areas for improvement and directing corrective actions.

Director of Housekeeping

Pioneer Ridge LLC.
11.2012 - 04.2015
  • Elevate service to 5 star ratings after assuming position
  • Reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
  • Successfully manage a budget and allocate resource to maximize productivity and profitability
  • Provide training and development material for all managers, supervisors, housekeepers and housemen, so they can be more productive and efficient so as to minimizes labor cost ,while providing excellent guest satisfaction.
  • Managing a department of 12-30 employees
  • Implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
  • Conducted regular inspections of guest rooms and public spaces, ensuring adherence to established cleanliness standards and addressing any issues promptly.
  • Ensured compliance with safety and sanitation regulations, maintaining a clean and hygienic establishment at all times.

Assistant Director of Housekeeping

Pioneer Ridge LLC
05.2012 - 11.2012
  • Managed staff scheduling to accommodate varying occupancy levels, optimizing labor costs and maintaining high service standards.
  • Established clear lines of communication between supervisors housekeepers and housemen and other departments, fostering a collaborative work environment,
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Maintained adherence to safety regulations, reducing the risk of workplace accidents or injuries.

Front Desk Agent/Housekeeper

Hotel Bristol LLC.
11.2006 - 04.2012
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Provide guest with room service, turndown service and wake up calls.

Education

Certificate in Hotel Resort Hospitality - Hotel Resort Hospitality

Runaway Bay H.E.A.R.T College Of Hospitality Services
Runaway Bay Jamaica.
06-1991

Skills

  • Guest satisfaction
  • Health and safety
  • Outstanding customer service
  • Reliable
  • Attention to detail
  • Work great with others
  • Cleaning and sanitation

Timeline

Assistant Director of Housekeeping

OPP LLC. Atlantic Hotel and Spa
07.2015 - 10.2015

Director of Housekeeping

Pioneer Ridge LLC.
11.2012 - 04.2015

Assistant Director of Housekeeping

Pioneer Ridge LLC
05.2012 - 11.2012

Front Desk Agent/Housekeeper

Hotel Bristol LLC.
11.2006 - 04.2012

Certificate in Hotel Resort Hospitality - Hotel Resort Hospitality

Runaway Bay H.E.A.R.T College Of Hospitality Services

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Anthony Campbell