Anthony Campos Resendiz

• Since I bought my truck I decided that I wanted to have a team driver to maximize my income so I decided to have a second driver with me. During all this time my daily job is to supervise that this driver follows the laws and remains in compliance with FMCSA and DOT regulations, that he does his drug tests every six months and that he performs his daily inspections before starting his working hours.
• I once had a situation where I had to show sympathy for the welfare of my driver. That week was a Wednesday and we were very far from our homes. In the morning my second driver began to complain of severe back pain to which he proceeded to take a muscle relaxant to help him during the day and continue with his driving hours, in the afternoon he could not even drive and finish his hours because the pain was so bad, so I decided to open my e-book and drive through it so I could rest since the next day we had to deliver the load and we were in a time crunch. We never go home in the middle of the week, we always try to move around different cities and book a load home on Friday but the next morning I decided that we would go home, I drove all those hours empty so that my driver could get to his home as soon as possible and go to the emergency room with his wife. In situations like these is where you also face difficult situations where you must choose between money and the well-being of others but I know I made the right decision.

The ability to think quickly and make difficult decisions is something that I have to experience almost every day in my line of work. Approximately two weeks ago I unloaded a load in Dallas, which is a very slow area and somewhat difficult to get another load and continue moving my truck. I decided to call a load that was taking us to Louisiana and when I was waiting for the rate confirmation to sign it I decided to open my weather application and that's where I realized that there was a storm watch in Louisiana for the next day, I immediately called the broker and I decided to cancel this load, this decision cost me losing money since we had to stay empty until the next day but the results of having delivered a load in Louisiana during a storm watch could have been much worse.

A situation I experienced not long ago was that the broker sent all the details of the cargo, everything seemed normal and in compliance. When we arrived at the loading location, one of the people in charge of putting the load on top of our trailer informed us that the material we would be carrying was a few inches larger than what had been established in the rate confirmation and therefore it would be considered oversize. o I instantly called the broker to tell him that I did not have permits to carry an oversize load and that I needed to cancel, the broker tried to negotiate and offer me more money and that I could avoid the weights stations to avoid an inspection, I decided to continue with my idea of

canceling, I have always preferred to do the right thing even though this means losing money and time. This caused the broker to be angry and that I was already there to just take it but I kept firm on my decision.

The ability to stay calm during an emergency situation is something I have definitely put into practice since becoming an owner operator. Checking my routes and making sure that I am taking the correct one is something that I always have to make sure of, we use a truckers map that always gives us the best travel routes and also alerts about low bridges or places where we cannot enter. A while ago I found myself in an emergency situation because apparently the truckers map had not been updated correctly and it gave me a route where I entered a street where heavy trucks were not allowed, realizing from one of the signs that were on the street, I immediately got very concerned because this can be extremely dangerous, I stayed calm and looked for the closest street that would allow me to make a U-turn to change my route, in situations like these it is very important to stay calm and look for the solution as quickly and efficiently as possible because it can have serious consequences.

• In this job I was in charge of answering calls from clients to provide information and support regarding their credit card and account with Comenity Bank
• One of my biggest responsibilities was handling conflicts with clients
• Many times customers called very upset because they have forgotten to make their minimum monthly payment on their account
• My way of resolving these situations was to keep the client as calm as possible, listen to them and always try to offer the best customer service and retention by offering to remove their late fee or send reminders to their email so that they would not forget their payment for their next billing cycle
• This often times led to clients not closing their accounts with us which was another main goal in the company, to keep as many accounts open as possible while maintaining a great relationship with the client
• I was responsible for answering calls about balances and account statements
• My main job was to inform the client about their promotional plans, benefits on their cards, and information on how to make their payments
• To all of the clients that I had I would always help them with managing their online account the most efficient way possible, by staying on the phone while they would setup their online banking

• Applied waterproofing solutions to structures, enhancing durability and reducing maintenance costs
• Collaborated with team to complete projects ahead of schedule, ensuring client satisfaction
• Inspected and repaired caulking on various surfaces, preventing water damage and extending lifespan
• Utilized industry-standard tools and materials, ensuring high-quality workmanship and safety compliance

• Being a shift leader at Little Caesars was my first job. My main job was in the absence of the General Manager to ensure that each employee fulfilled their duties and maintained the organization and cleanliness of their workstation.
• Good communication was essential for our daily work and knowing how to deal with difficult customers who were dissatisfied with their orders. I remember that once a man came shouting to the store because his pizza was missing ingredients and then automatically, since I was the team leader, my job was to go to the front, listen to the customer, understand their point of view and find a solution that would benefit both, the client and the store.In situations like these I always offered an extra pizza exactly as he the client wanted it since the beginning, plus I would be in charge of the preparation myself to make sure it was executed correctly and ultimately please the customer.
• The ability to be persuasive in selling and influencing my ideas was something I could say I was good at. I remember that almost no one wanted to stay to close the store since after closing we had to clean and leave everything ready for the next day of work, it occurred to me to implement a small gift card raffle for all the workers who made themselves available to close on their calendar, with the approval of the General Manager we implemented this little idea as motivation for the team and it became popular in our store.