Anthony Canales

• Receives and processes permit applications and forms; calculates and collects fees, and issues permits in accordance with department procedures

• Diffuses difficult situations with customers and creates constructive solutions

• Improves resident quality of life as the permit coordinator for select permanent supportive housing projects

• Collaborates with and assists other city departments (Planning, Housing, Public Works, Water, Fire) on joint projects

• Trains lower level staff on all requirements for projects and provides quality control

• Functions as a first contact and resource to customers regarding applications and permitting processes, requirements, and fees.

• Conducts records research and informs on applicable building codes and standards.

• Researches and coordinates general permit activities with Building Inspectors, other City departments and outside agencies.

• Retains and builds a working knowledge of other city/county/state regulations to provide comprehensive guidance

• Advised the public, design professionals and contractors on applicable ordinances, regulations, policies and procedures regarding environmental permitting

• Guided victims of the Thomas and Woolsey Fires through each phase of disaster recovery and rebuild

• Helped permit holders and the public navigate a challenging regulatory dynamic during the Covid-19 pandemic

• Collaborated with Planning and Building and Safety on projects with shared jurisdiction

• Reviewed and processed permit applications for 12 programs, assisting the public in submitting these documents according to division procedures.

• Researched files and records databases to assist and respond to public information requests

• Prepared correspondence for staff on submitted documents, including notices and reports for filing with the Board of Supervisors.

• Received and investigated complaints from reporting parties

• Assisted in administration of cross connection control/backflow prevention program, including contract execution