Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Anthony Cantu

Dallas,TX

Summary

I have 15 years of experience in the insurance industry, starting as an agent and later transitioning to become a Public Adjuster. My background also includes roles in restaurant management, data entry, and office and department training. I am highly motivated, detail-oriented, ambitious, and hardworking, with a strong work ethic and the ability to quickly adapt and master new skills. I am looking to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Claims Adjuster

Dimont & Associates
Dallas, TX
02.2019 - 10.2023
  • Texas Public Adjuster License 2392810
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
  • Identified and collected evidence and determined value to specific claim to properly assess conditions.
  • Input claim information and payments into company database.
  • Discussed current cases and issues in claim committee meetings.
  • Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
  • Gathered and documented evidence to support court proceedings.
  • Negotiated and settled claims according to information presented through reports, research, and data verification.
  • Ensured timely follow-up on all open matters; kept stakeholders informed regarding status updates.
  • Verified liability extent with reviews of police reports, fire department reports, histories and other records.
  • Analyzed information gathered by investigations and reported findings and recommendations.
  • Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
  • Investigated properties, classified damages and created estimates outlining repair costs.
  • Analyzed and audited open claims to calculate additional payments owed.
  • Attended continuing education classes in order to stay abreast of changes in industry standards.
  • Explained premiums owed to mortgagee clients, agents and underwriters.

Associate

Primerica
Dallas, TX
11/15/09 - 11/30/11
  • Provided financial education, personalized recommendations, and offered tax-deferred investment vehicles, as well as term life policies.

  • Built relationships with customers by providing friendly customer service.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Achieved repeat business and referrals through personalized services.
  • Leveraged industry trends to shape solutions and approaches.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.

Data Entry Supervisor

Monitronics Security
Dallas, OR
05/01/02 - 03/20/11
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Updated existing records with new or revised information as needed.
  • Created spreadsheets to track data entries.
  • Provided support to management staff in regards to data entry processes.
  • Followed data program techniques and procedures to maintain data entry requirements.
  • Exceeded quality goals to support team productivity.
  • Detected flaws in customer and account data, resolving issues and communicating with supervisors.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
  • Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.

Education

Some College (No Degree) - Social and Behavioral Science

Dallas County Community College
Dallas, TX

Skills

  • Texas Department of Insurance Public Adjuster License 2392810
  • Xactimate Certified Levels I, II
  • Phone Manner
  • Working Experience
  • Workable Solutions
  • Typing (65wpm)
  • Litigation Resolution
  • Customer Service
  • Computer Literacy
  • Data Entry
  • Microsoft Office
  • Client Relations
  • Client service
  • Policy Investigations
  • Claims Processing
  • Rules of Evidence
  • Property Adjusting
  • Property Claims
  • Claims Investigation
  • Claims File Management Processes
  • Report Writing
  • Proofreading
  • Meticulous Attention to Detail
  • Maintains Confidentiality
  • Filing and Data Archiving
  • File Management
  • Word Processing
  • Data Accuracy
  • Insurance Eligibility
  • Office Administration
  • Strong Problem Solver
  • Project Management
  • Claims History Analysis
  • Insurance Knowledge
  • Claims Review
  • Active Listening
  • Problem-Solving Abilities
  • MS Office
  • Organizational Skills

Certification

  • Texas Department of Insurance Licensed Public Insurance Adjuster, License 2392810 valid 03/2019 through 03/2025
  • Xactimate Certification Levels I, II valid 06/2023 through 06/2025

Timeline

Claims Adjuster

Dimont & Associates
02.2019 - 10.2023

Associate

Primerica
11/15/09 - 11/30/11

Data Entry Supervisor

Monitronics Security
05/01/02 - 03/20/11

Some College (No Degree) - Social and Behavioral Science

Dallas County Community College

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