Anthony Cantu
Dallas,TX
Summary
Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Willingness to take on added responsibilities to meet team goals. Seeking to obtain and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills, while making a significant contribution to the company's success.
Overview
21
21
years of professional experience
Work History
Public Adjuster
Dimont & Associates
05.2013 - 10.2023
- Hired as temp Document Review Specialist February 2011 – May 2013
- Identified and collected evidence of claimable damage, accurately assessing damaged property value on behalf of the clients (mortgagee companies), based on inspection reports and photos, showing meticulous attention to detail
- Research experience (FOIA, OSHA, federal, state, county property records)
- Reviewed homeowner policies to determine appropriate levels of coverage, allowing to confirm claim approval or denial decisions
- Investigated potentially fraudulent claims with focus on thoroughness, quality, and cost control, resulting in a 14% average claim approval
- Gathered and documented evidence to support court proceedings
- Negotiated and settled mortgagee-filed claims according to information presented through reports, research, and data verification, averaging 28% claim payment
- Ensured daily communication on all open claims with clients and insurance companies regarding claim status
- Xactimate Levels I and II certified, training fellow adjusters to use Xactimate software efficiently
- Accepted promotion to Supplementals desk, conducting multiple evaluations on paid claims and claims denied as ‘under deductible’, to determine if additional funds were warranted, averaging a 26% increase in supplemental payments
- Attended continuing education classes to stay abreast of changes in industry standards.
Associate
Primerica
05.2009 - 10.2011
- Provided financial education, personalized client recommendations, and offered tax-deferred investment vehicles, as well as term life insurance policies
- Built and maintained customer relationships, ensuring customer satisfaction
- Built and maintained relationships with peers and upper management to drive team success
- Achieved repeat business and referrals through personalized services, allowing for 9% growth within team environment
- Leveraged industry trends to shape client financial approaches and solutions.
- Conducted comprehensive market research to identify emerging trends and opportunities for growth within the industry.
- Trained and mentored junior staff on customer service strategies and techniques.
Data Entry Trainer
Monitronics
05.2002 - 03.2011
- Handled general office and data entry duties such as creation of documents, spreadsheets, fax, copy, and reports. Utilized Federal, State, County, and City Information Management Systems databases to input data into company computer system.
- Researched and updated emergency contact jurisdictions, updating the system regularly for the call center.
- Established operating procedures for various departments, conducted cross-department training classes improving processes and procedures company wide.
- Captured data accurately from paperwork submitted, aided in upgrading company process of digitally transferring customer contracts, enabling for data entry department level up as a whole, improving overall workflow by 24%.
- Collaborated with call center and department management, forecasting data entry staffing needs.
- Organized and detail-oriented with a strong work ethic.
- Supervised and trained data entry staff ensuring accuracy and precision and efficient data entry services loaded accurately into company database.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
Education
Associate of Science - Social and Behavioral Science
Dallas County Community College District
Dallas, TX12.2022
Skills
- File Management
- Meticulous attention to detail
- Maintains confidentiality
- Document processing
- Data accuracy
- Document Preparation
- Word Processing
- Filing and data archiving
- Legal administrative support
- Advanced Excel spreadsheet functions
- Report Analysis
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefits4-day work weekWork from home optionPersonal development programsTimeline
Public Adjuster
Dimont & Associates
05.2013 - 10.2023
Associate
Primerica
05.2009 - 10.2011
Data Entry Trainer
Monitronics
05.2002 - 03.2011
Associate of Science - Social and Behavioral Science
Dallas County Community College District
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