Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Timeline
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Anthony Cao

Rochester,New York

Summary

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Experienced with advanced coffee brewing techniques, exceptional customer service, and team leadership. Utilizes knowledge of coffee bean origins and flavor profiles to enhance product offerings. Track record of fostering collaborative environment and consistently achieving high customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Coffee Master

Starbucks
09.2020 - Current
  • Educated customers on coffee origins, brewing techniques, and flavor profiles to enhance their experience.
  • Trained and mentored new team members on espresso preparation, equipment usage, and customer service standards.
  • Oversaw daily operations, ensuring adherence to safety and cleanliness protocols in high-volume environment.
  • Maintained high levels of cleanliness, ensuring an inviting atmosphere for customers to enjoy their coffee experience.
  • Streamlined operations by effectively managing inventory and maintaining a well-organized workspace.
  • Consistently upheld strict safety protocols to minimize workplace accidents or health hazards during daily operations.
  • Developed strong rapport with regular clientele, fostering loyalty and promoting repeat business.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Key Holder Supervisor

GameStop
07.2018 - 05.2020
  • Supervised daily operations, ensuring efficient workflow and adherence to company policies.
  • Trained and mentored new team members on product knowledge and customer service standards.
  • Managed cash handling procedures, maintaining accuracy in transactions and end-of-day reports.
  • Implemented inventory management practices, optimizing stock levels and reducing discrepancies.
  • Led team meetings to discuss goals, performance metrics, and customer feedback improvement strategies.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Monitored sales floor activities, addressing issues promptly to maintain high customer satisfaction levels.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Implemented loss prevention measures to minimize theft risks while maintaining a welcoming atmosphere for shoppers.

Education

Some College (No Degree) - Psychology

Monroe Community College
Rochester, NY

High School Diploma -

Gates Chili Highschool
Rochester, NY
06.2017

Skills

  • Community engagement
  • Sensory analysis
  • Team player
  • Problem-solving
  • Friendly and outgoing
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Clear communication
  • Exceptional customer service
  • Team collaboration
  • Team leadership
  • Active listener
  • Verbal and written communication
  • Decision-making
  • Quality control
  • Physical stamina
  • Workflow management
  • Inventory management
  • FLUENT IN Vietnamese
  • Professional demeanor
  • Performance improvement
  • Up-selling
  • Retail management
  • Conflict mediation
  • Solid problem solver
  • Positive and professional
  • Speedy and efficient
  • Positive attitude
  • Teamwork and collaboration

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Limited Working

Certification

  • Certified Coffee Master, Starbucks - 2022-Present

Interests

  • Music
  • Crafting and DIY Projects
  • Drawing and Painting
  • Creative Writing
  • I participate in low-impact exercises to strengthen core muscles
  • Passionate about balancing physical health with mental and emotional wellness
  • 3D Printing
  • Video Gaming
  • Robotics

Timeline

Coffee Master

Starbucks
09.2020 - Current

Key Holder Supervisor

GameStop
07.2018 - 05.2020

Some College (No Degree) - Psychology

Monroe Community College

High School Diploma -

Gates Chili Highschool

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