Results-driven professional with extensive experience at Stake Center as a Utility Locator, excelling in damage prevention and excavation safety. Proven ability to enhance team performance through effective communication and conflict resolution, ensuring compliance and quality control in high-stakes environments. Recognized for meticulous attention to detail and commitment to safety.
Work History
Utility Locator
9 Months
Stake Center | 09.2025 - Current
Conducted underground utility locating using advanced electromagnetic equipment.
Collaborated with field teams to ensure accurate mapping of underground infrastructure.
Assisted in maintaining compliance with safety regulations during utility operations.
Performed field surveys to identify potential hazards and mitigate risks associated with excavation projects.
Shift Lead
1 Year
Inner Rail | 06.2024 - 06.2025
Supervised daily operations to ensure optimal workflow and adherence to safety protocols.
Trained and mentored team members on effective customer service techniques and product knowledge.
Coordinated staff schedules to maintain adequate coverage during peak hours, enhancing service efficiency.
Implemented inventory control measures, reducing waste and ensuring product availability for customers.
Manager
1 Year
Family Dollar | 06.2023 - 06.2024
Supervised daily store operations to ensure compliance with policies and procedures.
Trained and mentored team members on customer service best practices and product knowledge.
Managed inventory levels, ensuring timely restocking and minimizing shrinkage.
Developed staff schedules to optimize coverage during peak hours and improve productivity.
Coordinated promotional events to increase community engagement and attract new customers.
Certified Trainer
1 Year 9 Months
Old Chicago Pizza | 09.2018 - 06.2020
Conducted hands-on training sessions to enhance team performance and product knowledge.
Assessed training needs through observation and feedback, adapting programs to improve effectiveness.
Mentored team members, fostering a collaborative environment focused on skill development and job satisfaction.
Collaborated with management to identify areas for process improvement within training modules and delivery methods.
Manager
3 Years 9 Months
Centenary Tire | 09.2013 - 06.2017
Managed and motivated employees to be productive and engaged in work.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.