- Rock Climbing and Hiking
- Ceramic Sculpting and Wheel Throwing
- Painting
- Avid Reader
Anthony Caputo
Gorham,ME
Summary
Dynamic and results-driven with a proven track record, excelling in team leadership, cash handling, and motivated with a strong ability to lead teams effectively and maintain a positive work environment. Recognized for boosting sales through effective upselling and maintaining high customer satisfaction. Adept at problem-solving and streamlining inventory processes, fostering a culture of continuous improvement. Demonstrates understanding of operational procedures and possesses strong organizational and communication skills. Committed to driving team success and ensuring high levels of productivity.
Overview
3
3
years of professional experience
Work History
Shift Leader
Crumbl Cookies
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Customer Service Associate
Wawa
09.2022 - 08.2023
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively kept track of stock and in any free time, balance customer service and filling back items to appropriate levels.
Education
Bachelor of Science - Environmental Science
University of Southern Manie
Gorham, ME05-2028
Skills
- Positive attitude
- Team leadership
- Problem-solving
- Cash handling and Inventory
Interests
Timeline
Shift Leader
Crumbl Cookies
04.2024 - Current
Customer Service Associate
Wawa
09.2022 - 08.2023
Bachelor of Science - Environmental Science
University of Southern Manie
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