Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Carchietta

Syosset

Summary

Dynamic and client-focused sales professional with a proven ability to prospect, qualify, and convert leads through strategic discovery and consultative selling. Experienced in managing a portfolio of 200+ clients, delivering high-quality service and maintaining long-term relationships that drive retention and growth. Skilled in negotiating contract terms, pricing, and service scopes to create mutually beneficial agreements. Adept at serving as a trusted point of contact, ensuring client satisfaction through proactive communication, issue resolution, and collaboration with internal teams. Strong track record of identifying upsell opportunities, supporting seamless onboarding, and driving continuous service improvement.

Overview

7
7
years of professional experience

Work History

Logistics Coordinator

Day & Nite / All Service
01.2025 - Current
  • Oversee day-to-day service operations for both contract and non-contract customers, including intake, scheduling, parts coordination, and closeout, while meeting SLAs and quality standards.
  • Support revenue growth by partnering with sales/operations on proposals, renewals, and site expansions; contribute field insights that shape pricing and service offerings.
  • Prepare and deliver detailed quotes for equipment repairs and replacements by reviewing technician diagnostics, sourcing parts, confirming labor estimates, and obtaining customer approvals.
  • Proactively inform clients on job status, next steps, and upcoming requirements (access, permits, parts lead times); highlight risks and recommend actions to avoid downtime.
  • Act as the liaison between clients and internal teams (dispatch, technicians, parts, billing, and leadership) to align priorities, coordinate resources, and resolve issues quickly.
  • Monitor service KPIs (response time, first-time fix, on-time completion, customer satisfaction) and recommend process improvements that drive efficiency and account growth.

Account Manager

THE COTOCON GROUP
09.2018 - 01.2025
  • Prospect, qualify, and sell to leads; conduct discovery calls to understand business challenges and align offerings.
  • Discuss and review contract terms and service options with clients; negotiate pricing and scope to drive mutually beneficial agreements.
  • Manage and retain business for a portfolio of 200+ clients by building strong relationships and delivering consistent, high-quality service.
  • Serve as the primary point of contact for all clients, driving toward 100% customer satisfaction through proactive communication and issue resolution.
  • Assist operations with account-specific tasks, ensuring smooth onboarding and ongoing service delivery.
  • Provide clients with updates on job status, upcoming requirements, and identify opportunities for additional services and improvements.

Education

Bachelor of Science -

Quinnipiac University, School of Business
Hamden, CT
05.2018

Skills

  • Sales
  • Team work
  • Account management
  • Work ethic
  • Attention to detail
  • Communication
  • Time management
  • Leadership
  • Relationship Building
  • Customer Service

Timeline

Logistics Coordinator

Day & Nite / All Service
01.2025 - Current

Account Manager

THE COTOCON GROUP
09.2018 - 01.2025

Bachelor of Science -

Quinnipiac University, School of Business

Similar Profiles

CREATE PROFILE