Anthony Carlo
Los Angeles,CA
Summary
Personable and dedicated customer service professional with extensive experience in the industry. Solid team player with positive attitude and proven skill in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships and cultivating partnerships.
Overview
10
10
years of professional experience
Work History
Production Assistant
Film and TV Industry
Los Angeles, CA
03.2021 - Current
- My job is to work with high-profile celebrities, artists, producers, directors, and crew on live TV and movie sets
- This role requires me to manage multiple tasks under tight deadlines, while always prioritizing the unique needs and personalities of those I work with
- My experience in this role has taught me how to problem-solve on the fly, and how to communicate effectively with people from all walks of life, assess all customer service situations with ease, and to provide exceptional service to those around me.
Table Games Dealer
Seminole Classic Casino
Hollywood, FL
08.2020 - 03.2021
- I provided excellent customer service while managing various casino games
- I gained experience dealing with difficult customers and handling high-stress situations with professionalism and efficiency
- This role taught me the importance of remaining focused and calm while multitasking and managing multiple tasks at once
- Overall, my experience as a Table Games Dealer has helped me to develop strong communication skills and the ability to thrive in fast- paced and high-pressure environments.
Logistics Associate
Amazon
01.2018 - 12.2020
- As a Logistics Associate at Amazon, I played a vital role in ensuring that Amazon Flex drivers were able to complete their deliveries on time
- This involved working as a point-of-contact with drivers and troubleshooting any technical problems in a timely and calm manner to maintain a 97% on-time delivery rate
- I took pride in my ability to quickly solve problems and provide support to drivers, no matter the situation
- My role was essential to keeping Amazon's operations running smoothly and ensuring that our customers received their packages on time.
Cashier
Publix Supermarkets
Coconut Creek, FL
01.2016 - 06.2018
- As a Cashier at Publix, my main priority was always to provide exceptional customer service
- I greeted each customer with a smile, engaged in friendly conversation, and made sure they felt welcome and appreciated.
- I took pride in going above and beyond to ensure that each customer's needs were met and that they left the store feeling satisfied and valued.
Skills
- Customer relationship management (CRM)
- Calm demeanor
- Guest services
- Product knowledge
- Complaint resolution
- Relationship building
- In-store support
- Punctuality and reliability
Timeline
Production Assistant
Film and TV Industry
03.2021 - Current
Table Games Dealer
Seminole Classic Casino
08.2020 - 03.2021
Logistics Associate
Amazon
01.2018 - 12.2020
Cashier
Publix Supermarkets
01.2016 - 06.2018