Angelica Caropresi
MORENO VALLEY,CA
Summary
Highly-motivated professional with 30 yrs of experience in the fast food operations industry. (Carl's Jr and Dave's hot chicken restaurants).
with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Director of Operations
CW Strong "Dave's Hot Chicken"
Sunnyvale, CA
08.2022 - 06.2023
- Opened 3 restaurants in a 7 month period, hired a total of 200 employees.
- Train and developed a management team of 15 members.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Created policies and procedures for improved workflow processes.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Developed training programs for new employees as well as existing staff members.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Established operational guidelines and identified opportunities for improvement.
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Prepared staff work schedules and assigned team members to specific duties.
Sr FBC
Cke Restaurants
150+ Restaurants LADMA/Utah/Hawaii/Texas, Palm Springs/SDDMA/Inland Empire
01.2017 - 05.2022
- Member of the leadership team. collaborated with strategic goal planning and highly confidential information.
- Interviewed and mentored new FBC's
- Supported various franchise groups to help run better operations and become more profitable by influencing and sharing corporate best practices and systems. maintaining a respectful relationship and great communication with Franchise. Resulting on Increasing and maintaining high BSC results for each group of up to a 4.0+
- Managed the OA program and OC's for 1 year. Ensured completion of the cycle in a timely manner. Conducting meetings to maintained focus on the standard, Provided Oc's with guidance, advice, and feedback.
Skills
- Microsoft office
- High integrity
- Reliable
- Critical thinker
- Multitasker
- Time management
- Mentorship
- Leadership
- Motivator
- Communication
- Team building
- Ability to train future leaders
- Growth innovation- strategic
- Relationship building
Accomplishments
- GM rookie of the year 2001
- 4 time GM of the year
- 5 time winner Best of the Best
- DM rookie of the year 2016
- 1st place FBC 2018-2020
Timeline
Director of Operations
CW Strong "Dave's Hot Chicken"
08.2022 - 06.2023
Sr FBC
Cke Restaurants
01.2017 - 05.2022