Anthony Carrillo
Arcadia,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively in a team environment, and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Bartender/Restaurant Server
NickCo Hospitality
Pasadena, California
07.2023 - Current
- Prepared and served a variety of alcoholic and non-alcoholic beverages to elevate customer experience.
- Engaged customers to create a welcoming and enjoyable atmosphere.
- Trained new bartenders in techniques and customer service skills.
- Managed inventory and supply ordering as needed.
- Processed cash transactions accurately during peak shifts.
- Resolved customer complaints professionally to ensure satisfaction.
- Monitored alcohol consumption to prevent over-intoxication and underage drinking.
- Maintained effective communication to foster strong colleague relationships.
Restaurant Manager
NickCo Hospitality
Pasadena, California
07.2023 - 06.2024
- Managed daily restaurant operations and ensured smooth service flow.
- Coordinated inventory management and ordered supplies as needed.
- Implemented health and safety protocols for food handling compliance.
- Monitored customer feedback to improve service quality and satisfaction.
- Managed day-to-day operations of restaurant, including scheduling and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Optimized profits by controlling food, beverage and labor costs.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Coached staff on strategies to enhance performance and improve customer relations.
- Explained goals and expectations required of trainees.
- Moved to Del Mar San Diego to manage a new store for a year before returning
Restaurant Supervisor
Main Chick Hot Chicken
Pasadena, California
08.2020 - 07.2022
- Supervised daily restaurant operations, ensuring high service standards were met.
- Trained and mentored new staff on procedures and customer service techniques.
- Managed inventory levels, coordinating supply orders for operational efficiency.
- Scheduled staff shifts to guarantee coverage during peak hours.
- Resolved customer complaints related to food quality and service issues promptly.
- Oversaw opening and closing procedures, verifying equipment operation and cash drawer amounts.
Barista/Restaurant Server
Poppy and Rose
Los Angeles, California
09.2018 - 05.2020
- Operated espresso machines and other café equipment safely and efficiently.
- Handled cash transactions and processed payments accurately.
- Collaborated with team members to ensure smooth daily operations.
- Engaged with customers to create a welcoming atmosphere at Poppy and Rose.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Sales Associate
Goorin Bros
Pasadena
06.2019 - 02.2020
- Maintained product displays and ensured merchandise was well-stocked and organized.
- Processed transactions accurately using point-of-sale systems and handled cash management.
- Collaborated with team members to create promotions and special sales events.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Education
Bachelor of Arts - Communications
California State University
CA05-2021
Associate of Arts - Communications
Pasadena City College
Pasadena, CA06-2017
High School Diploma -
Charter Oak High School
Covina, CA06-2014
Skills
- Communication proficiency
- Time efficiency
- Menu expertise
- Dining area management
- Alcohol recommendations
- Guest needs anticipation
- Clean bar maintenance
- Tolerance and patience
- Aloha POS
- Liquor restocking
- Strong multitasking
- Quality control
Affiliations
- Playing guitar
- Golfing
- Running/working out
Timeline
Bartender/Restaurant Server
NickCo Hospitality
07.2023 - Current
Restaurant Manager
NickCo Hospitality
07.2023 - 06.2024
Restaurant Supervisor
Main Chick Hot Chicken
08.2020 - 07.2022
Sales Associate
Goorin Bros
06.2019 - 02.2020
Barista/Restaurant Server
Poppy and Rose
09.2018 - 05.2020
Bachelor of Arts - Communications
California State University
Associate of Arts - Communications
Pasadena City College
High School Diploma -
Charter Oak High School
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