Summary
Overview
Work History
Education
Skills
Software
Quote
Timeline
Goals
Hi, I’m

Anthony Carrillo

Simi Valley,CA
Anthony Carrillo

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

17
years of professional experience

Work History

United Healthcare Group

Patient Service Representative Team Lead and Subject Matter Expert
10.2019 - Current

Job overview

  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements
  • Verified insurance eligibility and coverage for patients
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic
  • Answered incoming calls, scheduled appointments and filed medical records
  • Managed patient registration process, confirming data accuracy and completeness
  • Used Epic to schedule appointments, maintain records, and register patients.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems
  • Maintained performance quality and accuracy scores 96% and above each month continuously.
  • Promoted a positive work environment through effective team collaboration and open communication channels
  • Managed a team of Patient Service Representatives, providing guidance, support, and performance evaluations
  • Provided comprehensive training to new team members, ensuring consistent levels of high-quality service across the team
  • Identified areas for improvement within the department through regular analysis of operational metrics and implemented necessary changes accordingly.

Automated Lighting Services

Lighting Technician
06.2016 - 10.2019

Job overview

  • Worked with other lighting technicians in set-up and operation of lighting equipment in television and film platforms and live events
  • Analyzed and interpreted lighting designer's plans as well as detailed notes from stage management
  • Received positive feedback from clients on consistent delivery of exceptional lighting services for their events
  • Increased efficiency during load-in/load-out processes by organizing resources effectively and training team members on best practices
  • Evaluated venue spaces to determine optimal equipment placement, maximizing visual impact while adhering to safety standards
  • Contributed to the success of various productions by working closely with other departments, fostering a collaborative environment focused on creating memorable experiences for audiences
  • Troubleshot complex technical issues during live events, ensuring minimal disruption to the audience experience.
  • Delivered timely completion of projects by adhering to strict deadlines and coordinating efforts with other departments such as sound or set design
  • Established strong relationships with vendors, negotiating favorable contracts for equipment rentals or purchases to support project goals cost-effectively
  • Provided technical training to new staff on lighting equipment and design principles, improving team skills and performance.

Flextronics LLC

Warranty Supervisor
03.2009 - 03.2016

Job overview

  • Enhanced warranty processes by implementing efficient tracking and reporting systems
  • Conducted regular inventory audits, ensuring accurate stock levels for efficient sales operations
  • Addressed customer concerns promptly and effectively, resulting in improved brand loyalty
  • Effectively managed time between multiple tasks while maintaining a high level of attention to detail during daily duties
  • Assisted clients in troubleshooting technical issues, resulting in reduced returns and exchanges
  • Educated customers on device usage, promoting optimal utilization of features and functions
  • Collaborated with team members to achieve monthly sales targets, contributing to overall company growth
  • Developed strong rapport with clientele through consistent communication and genuine interest in their needs
  • Adhered strictly to company policies regarding data privacy when handling sensitive customer information
  • Provided exceptional customer service through active listening and problem-solving skills, leading to high customer retention rates
  • Assisted in training new hires on product knowledge as well as store policies and procedures, ensuring a smooth onboarding experience
  • Engaged in friendly conversation with customer to better uncover individual needs.

Haggen Dazs

Store Manager
08.2008 - 03.2009

Job overview

  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
  • Managed inventory control, cash control, and store opening and closing procedures
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements

TCSE

Guest Service Representative
08.2007 - 10.2008

Job overview

  • Worked effectively in fast-paced environments
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations
  • Excellent communication skills, both verbal and written
  • Worked well in a team setting, providing support and guidance
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Worked flexible hours across night, weekend, and holiday shifts
  • Organized and detail-oriented with a strong work ethic
  • Paid attention to detail while completing assignments
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Strengthened communication skills through regular interactions with others
  • Developed and maintained courteous and effective working relationships
  • Provided exceptional guest services, addressing any concerns or issues promptly and professionally
  • Provided backup support for Guest Services Manager during peak periods or when needed due to absence or high workload situations
  • Reviewed customer feedback regularly to identify areas for improvement in guest services operations
  • Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services
  • Contributed to team meetings with feedback on guest services, leading to improved operational strategies
  • Collaborated with various departments to ensure seamless coordination of guest services.

Education

Moorpark College
Moorpark, CA

Some College (No Degree) from Film And Video Production

University Overview

Simi Valley Adult School And Career Institute
Simi Valley, CA

GED
07.2008

University Overview

Santa Susana High School
Simi Valley, CA

06.2007

University Overview

Skills

  • Patient Registration and Insurance Verification
  • Medical terminology knowledge
  • Policy Adherence and Privacy compliance
  • Healthcare software expertise
  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Team Collaboration and Leadership
  • HIPAA Compliance
  • Registration and Admissions
  • Relationship Building
  • Quality Assurance
  • Training Coordination
  • Information Collection
  • Attention to Detail
  • Time Management
  • Calm and Effective Under Pressure
  • Reliability
  • Excellent Communication Active Listening skills
  • Task Prioritization and Self Motivation
  • Interpersonal Skills
  • Conflict Resolution
  • Professionalism
  • Building Rapport and Credibility

Software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Epic Electronic Health Record Systm

OneSource Experian Health System

Sales Force

Infinity Work Flow System

Quote

And acceptance is the answer to all my problems today. When I am disturbed, it is because I find some person, place, thing, or situation unacceptable to me, and I can find no serenity until I accept that person, place, thing, or situation as being exactly the way it is supposed to be at this moment.
Alcoholics Anonymous

Timeline

Patient Service Representative Team Lead and Subject Matter Expert
United Healthcare Group
10.2019 - Current
Lighting Technician
Automated Lighting Services
06.2016 - 10.2019
Warranty Supervisor
Flextronics LLC
03.2009 - 03.2016
Store Manager
Haggen Dazs
08.2008 - 03.2009
Guest Service Representative
TCSE
08.2007 - 10.2008
Moorpark College
Some College (No Degree) from Film And Video Production
Simi Valley Adult School And Career Institute
GED
Santa Susana High School

Goals

Goals

Enthusiastic about addiction recovery and serving those who desire sobriety. I am seeking a position in addiction treatment to further my professional goal of providing therapeutic and counseling services in the field of addiction and mental health. Though only a year and a half experience of a 12-step program, and a year of personal sobriety, I wish to provide my experience, strength and hope to provide compassionate care and support to others on their journy to sobriety. 

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Anthony Carrillo