Summary
Overview
Work History
Education
Skills
Timeline
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ANTHONY CASTALDI

JOSEPH
West Hills,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Team-centered Certified Technician with excellent mechanical aptitude and top-notch customer service skills. Adept at dealing with irate customers and handling complaints and troubleshooting issues. Passionate about quickly responding to issues and finding effective solutions. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Skilled ATM Technician with experience in repair and maintenance of computer, automated teller and office machines. Excellent diagnostic and troubleshooting skills to identify problems and repair components and machines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Certified Technician

NCR
06.2023 - Current
  • Trained new technicians, fostering a supportive learning environment that boosted team performance.
  • Assisted customers with technical support inquiries.
  • Updated and replaced outdated drivers and software for computers and office machines.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Enhanced equipment efficiency by performing regular maintenance and troubleshooting issues.
  • Reduced downtime by efficiently diagnosing and resolving hardware, software, and network-related problems.
  • Maintained strong knowledge of industry advancements, staying up-to-date on the latest ATM technologies and functionalities.
  • Assisted in new ATM installations, ensuring proper setup and seamless integration into existing systems.
  • Expedited problem resolution through effective communication with helpdesk support teams.
  • Improved ATM uptime by conducting routine preventive maintenance and timely repairs.
  • Expanded technical expertise with ongoing professional development opportunities in the field of ATM servicing technology.

Low Voltage Technician

POS Networking
03.2021 - 06.2023
  • Exceeded client expectations with thorough testing procedures that ensured optimal performance of installed systems.
  • Demonstrated reliability as a team member by consistently meeting deadlines without compromising quality standards.
  • Achieved consistent accurate results with attention to detail when working with complex schematics or blueprints.
  • Expanded expertise continuously by staying current on industry trends, technologies, and best practices for low-voltage technicians.
  • Conducted regular preventive maintenance checks on low voltage equipment which increased overall system longevity.
  • Enhanced safety by troubleshooting electrical issues, identifying hazards, and implementing corrective measures.
  • Mounted panels for motion detectors, keypads and controls.
  • Installed and serviced various security, fire alarm and closed circuit TV systems for both residential and business clientele.

Low Voltage Electrician

Radiant
03.2020 - 02.2021
  • Ensured safety compliance by conducting routine inspections of all low voltage systems and equipment.
  • Maintained a safe work environment through adherence to OSHA regulations and guidelines during installations and repairs.
  • Collaborated with project managers to design and implement comprehensive low voltage solutions for various projects.
  • Delivered quality service by promptly responding to client requests for maintenance or repair of their systems.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
  • Spliced, joined and connected wire to fixtures and other electrical components.
  • Troubleshot and repaired malfunctioning systems and components.
  • Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
  • Prevented breakdown of systems by routinely inspecting and replacing old wiring and cleaning circuits.

Education

Associate of Science - Cybersecurity

Moorpark College
Moorpark, CA
05.2001 -

Skills

Hardware Installation

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Timeline

Certified Technician

NCR
06.2023 - Current

Low Voltage Technician

POS Networking
03.2021 - 06.2023

Low Voltage Electrician

Radiant
03.2020 - 02.2021

Associate of Science - Cybersecurity

Moorpark College
05.2001 -
ANTHONY CASTALDIJOSEPH