Anthony Castellanos
Las Vegas,NV
Summary
Dedicated six years and nine months to the United States Army. Adapted many skills from peers and leaders alike. Learned to solve problems and make independent decisions for the greater good of my squad. Fast tracked into leadership positions.
Immediately took a position as a supervisor and striving progress more,
Overview
9
9
years of professional experience
Work History
Environmental Services Supervisor
Bellagio Hotel and Casino
01.2024 - Current
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
- Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
- Conducted regular performance reviews with staff members, providing constructive feedback to help them grow professionally and achieve their goals.
- Operated bucket loader to transport items between locations.
- Coordinated with outside vendors to provide supplies and equipment for staff.
Customer Service Leader
Dunn-Edwards Paint
01.2024 - 01.2024
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Took cash and credit card payments via phone, in person, and through email.
Infantryman
US Army
02.2017 - 11.2023
- Between 2017-2020 I was a rifleman within a team and squad
- Everyday we trained in infantry tactics, uphold discipline, customs and courtesies while conducting any tasks that may be given for the day
- Between 2020-2023 I was a SGT Squad Leader
- I took charge of two teams which had four soldiers each
- It was my job to train the squad and take full responsibility for anything they may lack in
- I mentored each individual financially, emotionally and mentally
Senior Risk Representative
Capital One
02.2016 - 01.2017
- Reviewed and analyze the initial situation of each customer and recommend payment plans following company guidelines
- Communicated the importance of maintaining credit and fixing delinquency
Education
High School Diploma -
Cimarron Memorial High School
Las Vegas, NV06.2015
Skills
- Leadership
- Communication
- Problem Solving/ Critical thinking
- Organization
- Adaptability
- Attention to detail
- Time management
Sustainability Initiatives
Troubleshooting abilities
Conflict Resolution
Policy Enforcement
Timeline
Environmental Services Supervisor
Bellagio Hotel and Casino
01.2024 - Current
Customer Service Leader
Dunn-Edwards Paint
01.2024 - 01.2024
Infantryman
US Army
02.2017 - 11.2023
Senior Risk Representative
Capital One
02.2016 - 01.2017
High School Diploma -
Cimarron Memorial High School
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