Anthony Castillo
Cypress,TX
Summary
Upbeat, customer-focused Sales Associate with four years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. I am well-known for turning problem accounts into long-term customers. Reliable and quick-paced. Proponent of team-based sales efforts.
Creative Telecommunications Specialist with complex technical support skills in troubleshooting, installing and configuring systems. Expert in telecommunications technology to resolve equipment and system access problems. Versed in wide range of technical tools and systems.
Overview
4
4
years of professional experience
Work History
Sales and Marketing Representative
Elite acquisitions
Houston, TX
10.2023 - 01.2024
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Gathered customer feedback on product performance and service quality.
- Developed positive relationships with new and existing customers, leading to increased sales opportunities.
- Performed regular research on target audience's wants, needs and purchasing patterns.
- Responded promptly to customer inquiries regarding products or services.
- Maintained accurate records of all sales activities using CRM software.
Store Associate
Walmart
Augusta, GA
02.2022 - 10.2023
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed price checks on all items purchased by customers.
- Adhered to loss prevention protocols including monitoring customer behavior for potential theft or fraud.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Trained and regularly mentored associates on performance oriented strategies and customer service techniques.
Customer Service Representative
Kaiser Permanente
Englewood, CO
11.2022 - 01.2023
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Assistant Manager
Funnel Cake Lounge
Augusta, GA
11.2020 - 02.2022
- Proposed or approved modifications to project plans.
- Collaborated with management on developing strategic plans for achieving business goals.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Sales Associate
Midas Car wash
Atlanta, GA
10.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Increased sales 20% by upselling and recommending services and products to customers.
Education
High School Diploma -
Glenn Hills High School
Augusta, GA06-2020
Skills
- Effective Customer Upselling
- Staff Training and Motivation
- Team Member Motivation
- Friendly, Positive Attitude
- Computer Skills
- Research
- Leadership
- Fluent in Spanish & English
- Problem Resolution
- Training & Development
- Flexible and Adaptable
- Multitasking
- Project Planning
- Critical Thinking
- Customer service
- Communication
- Dependable and Responsible
- Technology
Timeline
Sales and Marketing Representative
Elite acquisitions
10.2023 - 01.2024
Customer Service Representative
Kaiser Permanente
11.2022 - 01.2023
Store Associate
Walmart
02.2022 - 10.2023
Assistant Manager
Funnel Cake Lounge
11.2020 - 02.2022
Sales Associate
Midas Car wash
10.2019 - 04.2020
High School Diploma -
Glenn Hills High School