Anthony Castro
New York,NY
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
Director of IT Operations
NYC Commission On Human Rights
06.2018 - Current
- Oversee day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Oversee successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Negotiate with vendors, outsourcers and contractors to secure contracts and set SLAs.
- Develop systems and procedures to improve operational quality and team efficiency.
- Collaborate with senior management to develop and execute long-term corporate goals and objectives.
- Analyze business operations and implemented strategies to improve operational cohesiveness.
- Negotiate with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Achieve team goals through formalized training plans, coaching, and performance management.
- Mitigate business risks by working closely with staff members and assessing performance.
- Oversee development and implementation of improvements to support and network operations.
Computer Operations Manager
NYC Commission On Human Rights
08.2016 - 06.2018
- Worked closely with management teams to plan, develop and execute technical strategies aligned to agency's vision.
- Communicated regularly with agency concerning data exchange and technology integration.
- Excellent communication skills, both verbal and written.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Oversaw development and implementation of improvements to support and network operations.
- Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
- Strengthened communication skills through regular interactions with others.
- Monitored budget and utilized operational resources.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Communicated regularly with customers concerning data exchange and technology integration.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Supported implementation of management system software applications to enable centralized management of tasks.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Analyzed inventory data to identify and address stock discrepancies.
- Created and updated regular inventory reports and records.
IT Administrator
Teachers Pay Teachers
07.2014 - 08.2016
- Provided IT Direction and Support for NY Office and Remote Locations
- Setup, and maintained network Infrastructure (LAN, WLAN, Security)
- Imaged and Deploy PC/Mac Laptops
- Provided desktop, Mobile, Peripherals and AV support throughout office and remote location
- Managed security & backup of user profiles
- Managed user and company account & data through the use of Google Admin Console
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Assessed business requirements to forecast annual budgetary operational costs.
- Reviewed deficiencies based on internal audits and suggested remedies.
- Skilled at working independently and collaboratively in a team environment.
Associate Director of Technology
Winston Preparatory Schools
08.2013 - 07.2014
- Trained and developed teaching and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Led teams of up to 20 personnel, supervising daily performance as well as training and improvement plans.
- Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
Systems Engineer
Scholastic Incorporated
06.2005 - 05.2013
- Windows Server Management
- Managed all Apple Server related hardware and software
- Package creation and deployment (windows/apple)
- Assisted backup engineer with use of NETAPP
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Delivered helpdesk service and support to customers.
- Created flowcharts, diagrams and other documentation.
- Tested and analyzed equipment design and performance feasibility to determine potential ROI.
- Negotiated with vendors, outsourcers and contractors to secure contracts and set SLAs.
Systems Administrator
Scholastic Inc
01.2013 - 07.2014
- Manage network through Sonic wall and Access Points
- Provide desktop/device/AV support and solutions to Administration, teaching staff & students
- Lead weekly discussions as well as provide documentation on various technical support issues
- Maintain backups of Apple servers
- Migrated from First Class mail solution to Google business & Apps
Executive Level, Desktop Support Engineer
Scholastic Inc
12.2009 - 01.2011
- R&D for all apple solutions to provide compatibility company-wide
- Tier II & III Level Support, encryption, Windows 7 deployment
- SCCM package deployments
- Desktop security solutions
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Documented and updated known fixes in knowledge base for future reference.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Configured hardware, devices, and software to set up work stations for employees.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Interviewed, recruited and trained new onboarding candidates.
Macintosh/Windows Support Technician
Scholastic Inc
06.2005 - 12.2009
- Support end users (telephone, email, remote, field support)
- Use of Remedy ticketing system to open/manage tickets, SMS Support
- Data Restore, blackberry support, ACL Permissions settings
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Assisted with updating technical support best practices for use by team.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware and granted system permissions to new employees.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
Computer Support Specialist
DDB Worldwide
01.2004 - 11.2005
- Supported various business units with company
- Image rollout of Apple/Windows systems (Altiris/Norton)
- Client training
- Ticket creation/resolution through use of Altiris
- Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
- Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
- Resolved computer and system networking problems to maintain user productivity.
- Monitored hardware, software and peripheral performance against organizational expectations.
- Maintained documentation and resources regarding problem resolution for reference in future instances.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
IT Support Specialist
Grey Healthcare Group
07.2000 - 06.2003
- Provided AV support for in-field sales team
- Resolved hardware, software, printer issues
- Provided day to day troubleshooting for all computer systems.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Delivered onsite technical support for over 500 employees.
- Windows 7 deployment
- 2010 exchange migration
- Used ticketing systems to manage and process support actions and requests.
Education
High School Diploma -
Murray Bergtraum High School For Business Careers
New York, NY06.1994
Skills
- JAMF Software Casper Suite Certified Administrator
- NOVA Works
- OS X Server/Support Essentials
- Apple Certified Support Professional
- Hardware
- PC/Apple Hardware (desktop/servers),
- Promise Technology RAID, HP Blades, IBM Rack Mount, Sonic Wall,
- Cisco Meraki products
- Windows/ Apple OS (Desktop/Server) Apple/Android Systems, Apple Management Tools, Active/Open Directory, SCCM, Cloud Solutions, Slack, Trello, Zendesk
- Adobe, Microsoft Office Suites, Sonic Wall, FTP, TSM/CRM, Service Now, VMware, Snap/Snare Management, ESX Vmware, Sarbanes-Oxley regulations for auditing purposes Cisco Meraki Dashboard
- Organizational Skills
- Distribution Support
- Tracking and Documentation
- Troubleshooting Network Issues
- Inventory Procedure Documentation
- Issue and Resolution Tracking
- Service Desk Team Management
- Hardware and Software Repair
- Software Evaluation
- Collaborative Team Player
- Microsoft Certification
- Auditing Service Requests
- LAN and WAN Assessment
- Desktop Partitioning Software
- Friendly and Patient
- Workforce Planning
- Training Material Development
- Creative Issue Resolution
- Hardware and Software Configuration
- Computer System Maintenance
- Hardware Replacement
- Technical Presentations
- Critical Thinking
- Software Deployment
- Teambuilding
- Active Listening
- Cultural Awareness
Accomplishments
- Achieved collaboration within units by introducing various project management tools..
- Collaborated with various teams to efforts to increase efficiency by switching our call center to a live environment.
- Migrated physical servers to virtual in efforts to reduce our digital footprint.
- Collaborated with the Office of Technology & Innovation to migrate our telecom system to VoIP.
- Implemented system recovery procedures to minimize loss of Data in the event of attack.
Languages
Spanish
Timeline
Director of IT Operations
NYC Commission On Human Rights
06.2018 - Current
Computer Operations Manager
NYC Commission On Human Rights
08.2016 - 06.2018
IT Administrator
Teachers Pay Teachers
07.2014 - 08.2016
Associate Director of Technology
Winston Preparatory Schools
08.2013 - 07.2014
Systems Administrator
Scholastic Inc
01.2013 - 07.2014
Executive Level, Desktop Support Engineer
Scholastic Inc
12.2009 - 01.2011
Systems Engineer
Scholastic Incorporated
06.2005 - 05.2013
Macintosh/Windows Support Technician
Scholastic Inc
06.2005 - 12.2009
Computer Support Specialist
DDB Worldwide
01.2004 - 11.2005
IT Support Specialist
Grey Healthcare Group
07.2000 - 06.2003
High School Diploma -
Murray Bergtraum High School For Business Careers
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