Anthony Castro
Valencia,CA
Summary
To obtain a position where I can gain experience and skills to better my knowledge. As a successful Customer Care Representative with 3 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Lennar Homes
02.2021 - Current
- As a customer care representative my active duties are Pre walking homes making a punch list for the construction manager prior to the New Home Orientation making sure the homes are ready to walk and look amazing for the new home buyer. I also conduct Walk throughs with the homeowners explain the warranty and operations of the home and appliances and maintenance. Also taking care of multiple communities with numerous of cases submitted by the homeowner under warranty and making sure repairs are scheduled accordingly, Following up with trades and homeowner while updating the system and sending reports in making sure every home has accurate information. Maintaining positive relationships with the homeowners and keeping them updated while the work order is open eve after making them priority is number 1. Making sure the trades are doing the repairs in a timely manner with a productive performance making sure they show up to appointments on schedule. Also participating in multiple meetings with customer care and construction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Prep & Detail, Remediation, Warranty
CrownCo / Santa Clarita
- At CrownCo, I performed prep work, remediation, and warranty work
- As a prepper, I walked houses to identify any issues and performed touch-ups and repairs
- In remediation, I assisted with inspections and demo work
- In warranty, I put up drywall, performed painting, and ensured quality before texturing.
Sample
Walker Zanger - North Hills, CA
- I worked in the sample department, where I pulled tiles from stock, cleaned them, made sample sheets, packaged and labeled the tiles, and prepared them for shipment.
WELD/ WELD HELPER
AERO BENDING COMPANY
- As a weld helper at Aero Bending Company, I prepared tools and equipment for welding
- I washed tubing through tanks, aligned parts in fixtures, performed welding, and assisted with polishing and inspection.
CLEAN/BLAST MACHINE OPERATOR
MORTON MANUFACTURING
- At Morton Manufacturing, I operated cleaning machines to remove chemicals from products
- I ensured quality and prepared the products for powder coating.
LANDSCAPER
BRIGHTVIEW
- At Brightview, I planted trees, dug trenches, and prepared trees for sale
- I also built benches and assisted with tree transportation.
Painter/Painter Helper
Shawn's painting - Lancaster, CA
- At Shawn's Painting, I performed various painting tasks including prep work, cleaning, masking, sanding, filling, stripping, and painting interior surfaces
- I also worked on cabinets and climbed heights for painting projects.
Skills
- Work Well Under Pressure
- Master of Sales Techniques
- Fast Learner
- Multitask
- Hard Worker
- Experienced
- Energetic
- Organized
- Critical Thinking
- Continuous Learner
- Work Well with Others
- Document Use
- Problem Solving
- Significant Use of Memory
- Concrete Finishing
- Drywall
- Concrete Forming
- Carpentry
- Tile Laying
- Landscape Maintenance
- Construction
- Remodeling
- Plumbing
- Customer Service
- Load & Unload
- Caulking
- Manufacturing
- Handyman
- Lawn Care
- Door Hanging
- Mechanical Knowledge
- Heavy Equipment Operation
- Welding
- Painting
- Read Blue Prints
- Strong written and verbal communication skills Attention to detail, excellent organization skills, and ability to perform efficiently and accurately in a fast-paced dynamic environment
- Complaint Handling
- Payment Processing
- Appointment Scheduling
- Call center experience
- Assertiveness
- Live chat support
- Shipping and Logistics
- Customer Relations
- First Call resolution
- Data Entry
- Customer Relationship Management
- Documentation And Reporting
- Project Management
- Order Processing
- Billing coordination
- Database Research
- Conflict Mediation
- Product Education
- Brand representation
- Cataloging
- Custom order management
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Calm Under Pressure
- Relationship Building
- Product Knowledge
- Work Prioritization
- Product and service knowledge
- Issue and Complaint Resolution
- Quality Control
- Administrative and Office Support
- De-Escalation Techniques
- Professional telephone demeanor
- Customer Relationship Management (CRM)
- Data Management
- Database Management
- Project management abilities
- Quality Assurance Controls
Accomplishments
Lean Six Sigma White Belt Certification Lean Six Sigma White Belt Certification
Management & Strategy Institute Management & Strategy Institute
Credential ID 336866910
Project Management Essentials Certified Project Management Essentials Certified
Management & Strategy Institute Management & Strategy Institute
Credential ID 336866353
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Lennar Homes
02.2021 - Current
Prep & Detail, Remediation, Warranty
CrownCo / Santa Clarita
Sample
Walker Zanger - North Hills, CA
WELD/ WELD HELPER
AERO BENDING COMPANY
CLEAN/BLAST MACHINE OPERATOR
MORTON MANUFACTURING
LANDSCAPER
BRIGHTVIEW
Painter/Painter Helper
Shawn's painting - Lancaster, CA