Anthony Castro
Carson City,NV
Summary
Adept at enhancing customer satisfaction and exceeding sales targets, I leveraged consultative selling and CNC machine operation skills at Lowes Home Improvement to bolster product quality and streamline installation processes. My collaborative approach and proficiency in both hard and soft skills significantly contributed to project success and client loyalty.
Overview
32
32
years of professional experience
Work History
Millworks Specialist
Lowes Home Improvment
05.2022 - Current
- Spearheaded quality control initiatives to ensure all products met or surpassed industry standards, bolstering company reputation.
- Enhanced customer satisfaction by providing expert consultation on millwork design and product selection.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Delivered finished products that met quality control standards and customer requirements.
- Collaborated with team members to achieve monthly sales targets.
- Utilized strong communication skills to effectively explain complex product specifications to both novice and experienced customers.
- Increased per-customer sales totals by recommending additional tools, supplies and lumber.
- Coordinated with cross-functional teams to ensure seamless integration of millwork components within larger construction projects.
- Resolved complex installation issues promptly and professionally, ensuring minimal impact on project timelines and budgets.
- Managed multiple projects simultaneously while adhering to strict deadlines, showcasing strong organizational skills and dedication to customer satisfaction.
- Collaborated with sales team to develop comprehensive proposals that exceeded client expectations and increased revenue.
- Maintained detailed records of project progress, enabling accurate reporting to management and clients alike.
Flooring Specialist
Lowes Home Improvment
05.2022 - Current
- Provided exceptional post-installation support to clients, addressing any concerns or issues promptly and professionally.
- Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
- Improved customer satisfaction by efficiently addressing and resolving flooring-related issues.
- Streamlined work processes by implementing innovative tools and equipment for faster job completion.
- Earned repeat business through exceptional customer service, maintaining strong relationships with both residential and commercial clients.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained a safe working environment by following industry best practices and adhering to safety regulations during all projects.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed long-lasting relationships with clients through excellent communication and follow-up support after installations were completed.
Flooring Installer
Carpet1 Flooring
01.2018 - 03.2020
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Operated hand tools and machines to cut material and achieve proper fit around obstructions.
- Collaborated with team members to efficiently complete large-scale commercial flooring installations.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Meticulously followed manufacturer guidelines during product installation processes ensuring long-lasting results that met warranty requirements.
- Worked with different adhesives to join foundation, flooring, and wall materials.
- Increased referral business through satisfied customers who appreciated attention to detail and quality workmanship in their flooring installations.
- Demonstrated versatility in handling a variety of projects such as residential homes, office buildings, retail stores – delivering consistent quality across all settings.
- Adhered to industry safety standards during every project, minimizing workplace accidents and injuries among colleagues.
- Offered post-installation support to clients, addressing any concerns and ensuring their complete satisfaction with the final product.
- Assisted clients in selecting the most suitable flooring options for their needs, budgets, and preferences.
Lead Flooring Installer
Timmons Flooring
01.2007 - 11.2018
- Established reputation for superior craftsmanship by consistently delivering flawless flooring installations.
- Partnered with other trade professionals to address any structural or design issues that arose during installation.
- Developed customized installation plans to accommodate unique client preferences and design requirements.
- Conducted thorough post-installation inspections, ensuring exceptional craftsmanship and complete customer satisfaction.
- Successfully met tight deadlines without sacrificing quality standards thanks to thorough planning and efficient time management.
- Expanded company offerings by becoming proficient in the installation of various flooring types, including hardwood, laminate, tile, and carpet.
- Proactively addressed potential issues before they became problems by conducting regular site visits during installations.
- Maintained open communication lines with clients throughout projects, addressing concerns promptly and professionally.0iok
- Maintained open communication lines with clients throughout projects, addressing concerns promptly and professionally.
- Mentored junior installers, sharing expert knowledge and techniques for achieving top-quality results.
- Promoted a positive working environment among team members through effective leadership and clear communication strategies.
Warehouse Supervisor
Target Disbrution Center
01.1996 - 01.2001
- Supervised warehouse operations by managing employees during shifts.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
US Army SP4 Specialists
US Army
01.1993 - 01.2001
- Followed all company policies and procedures to deliver quality work.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Transported critically ill and injured patients to nearest medical center, using advanced life support equipment as needed.
- Took patient health histories and asked questions to determine cause of illness or injury.
- Collaborated with other healthcare professionals to provide quality patient care.
- Participated in disaster relief efforts as part of a specialized medic team, providing essential assistance during emergencies.
- Administered first-aid treatment to reduce pain and minimize risk of complications.
- Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
- Continuously updated personal skills set through professional development courses and training seminars related to emerging trends in medicine.
- Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
Education
No Degree - Basic Medic Training (Advance RN Medicine )
US Army Correspondence College
Fort Sam Houston01-1994
Associate of Science - Economics
Chaffey Community College
San Bernardino, CA06-1991
High School Diploma -
Eric Birch High School
Fontana, CA05-1991
Skills
- Power tool operation
- Hand tool proficiency
- CNC machine operation
- Wood finishing techniques
- Construction support
- Consultative selling
- Installation coordination
- Product merchandising
- Special order management
- Home construction
- Commercial customer support
Timeline
Millworks Specialist
Lowes Home Improvment
05.2022 - Current
Flooring Specialist
Lowes Home Improvment
05.2022 - Current
Flooring Installer
Carpet1 Flooring
01.2018 - 03.2020
Lead Flooring Installer
Timmons Flooring
01.2007 - 11.2018
Warehouse Supervisor
Target Disbrution Center
01.1996 - 01.2001
US Army SP4 Specialists
US Army
01.1993 - 01.2001
No Degree - Basic Medic Training (Advance RN Medicine )
US Army Correspondence College
Associate of Science - Economics
Chaffey Community College
High School Diploma -
Eric Birch High School