Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Anthony Cavallo

Bloomington,IL

Summary

Dynamic professional with extensive experience at Walmart, excelling in team leadership and performance improvement. Proven track record in coaching and mentoring, enhancing team productivity through effective conflict resolution and goal setting. Skilled in analytical thinking and daily workflow improvement, driving customer satisfaction and fostering a collaborative work environment.

Overview

28
28
years of professional experience

Work History

Online Reseller

Own Business
01.2000 - Current
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Team Leader

Walmart
08.2023 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Assisted in recruitment to build team of top performers.

Coach Assistant Store Manager

Walmart
03.2019 - 2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Assistant Manager

Walmart
01.2017 - 03.2019
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Support Manager

Walmart
11.2016 - 2017
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Construction Worker

Stark Excavating
04.1997 - 01.2000

• General road, highway construction

• General labor union

Education

Yes - General Management Training

Walmart Academy
Madison, WI
03.2017

Yes - General Studies

Normal Community High
Normal, IL
05.1996

Theology

Lincoln Christian College
Normal, IL

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Coaching and mentoring
  • Goal setting
  • Work planning
  • Performance improvement
  • Complex Problem-solving
  • Analytical thinking
  • Conflict resolution
  • Daily workflow improvement
  • Mentoring
  • Safety

Hobbies

Jail ministry

Collecting old retro games

Movies

Spending time with family and friends

Timeline

Team Leader

Walmart
08.2023 - Current

Coach Assistant Store Manager

Walmart
03.2019 - 2021

Assistant Manager

Walmart
01.2017 - 03.2019

Support Manager

Walmart
11.2016 - 2017

Online Reseller

Own Business
01.2000 - Current

Construction Worker

Stark Excavating
04.1997 - 01.2000

Yes - General Management Training

Walmart Academy

Yes - General Studies

Normal Community High

Theology

Lincoln Christian College