Dynamic Shift Lead Technician with a strong background in vehicle maintenance and repair. Proficient in effective communication and problem-solving, fostering a collaborative team environment to achieve exceptional service results. A wide variety of experience in custom upfitting of units to each customers specifications and requirements for their application. Experienced technician specializing in vehicle diagnostics, engine repair, and hydraulic systems. Proven ability to mentor staff and enhance team collaboration, driving operational efficiency and high-quality outcomes.
Overview
13
13
years of professional experience
Work History
Second Shift Lead Tech
Peterson's Truck
Portland, Oregon
12.2023 - 07.2025
Diagnosed mechanical issues using diagnostic tools and equipment.
Performed routine maintenance on vehicles, ensuring optimal performance.
Repaired and replaced faulty parts with precision and care.
Collaborated with team members to complete complex repair tasks efficiently.
Maintained a clean and organized workspace to promote safety standards.
Utilized various hand and power tools for repairs and maintenance tasks.
Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
Assisted fellow mechanics when necessary during complex repairs.
Tested components with appropriate instruments to ensure proper operation.
Second Shift Service Writer and Supervisor
Thompsons Truck and Trailer
Waterloo, Iowa
10.2021 - 11.2023
Assisted customers with service inquiries and detailed vehicle repair needs.
Scheduled appointments and managed daily service department workflow efficiently.
Collaborated with technicians to ensure accurate diagnosis and repair recommendations.
Prepared repair orders and maintained comprehensive service documentation promptly.
Communicated with customers regarding service updates and completion timelines clearly.
Ensured compliance with safety standards and company policies throughout service operations.
Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
Conferred with customers to understand service needs and write up accurate orders.
Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
Presented accurate estimates to inform customers of service charges and expectations.
Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
Processed payments for completed services using cash register or point-of-sale systems.
Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
Scheduled and coordinated work for many customers each day in fast-paced setting.
Mechanic Shop Foreman
Aluma Line
Cresco, Iowa
12.2020 - 10.2021
Supervised daily operations and ensured adherence to safety protocols.
Trained new technicians on equipment usage and maintenance procedures.
Collaborated with team members to streamline workflow and improve efficiency.
Implemented preventive maintenance schedules to reduce downtime.
Assisted in troubleshooting technical issues to minimize operational delays.
Documented service records and maintained inventory of supplies and parts.
Communicated effectively with management regarding team performance and needs.
Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
Assisted junior technicians in resolving complex technical problems.
Managed multiple projects simultaneously while meeting deadlines.
Fostered relationships with internal and external customers.
Managed quality control and maintained high level of customer satisfaction.
Cleaned, maintained, and properly stocked company vehicle to prepare for required duties.
Entered and distributed work orders to other technicians.
Recommended corrective and preventive actions to boost product reliability.
Analyzed customer requirements to determine appropriate solutions.
Maintained up-to-date knowledge of current technology trends.
Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
Provided technical support to customers and staff on a variety of hardware and software issues.
Documented processes for future reference by team members.
Created detailed reports summarizing all installation activities.
Enforced compliance with quality standards to maintain production requirements and sustain business operations.
Completed scheduled appointments on time to drive quality service.
Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Kept records of parts and equipment used in projects to update inventory.
Communicated with distributors to acquire necessary equipment for projects.
Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Mechanic and Fabricator
Zips AW Direct
New Hampton, Iowa
08.2014 - 12.2020
Operated welding equipment to assemble metal components efficiently.
Interpreted blueprints and technical drawings for fabrication processes.
Inspected welds for quality and compliance with safety standards.
Collaborated with team members to optimize workflow and productivity.
Maintained tools and equipment to ensure safe working conditions.
Adhered to industry regulations and company policies throughout operations.
Fabricated metal components and structures according to blueprints, drawings, and written specifications.
Maintained a clean work area in accordance with safety regulations.
Operated forklifts to move large components around the shop floor.
Cut metal parts with oxyacetylene torch and plasma cutter.
Welded metal pieces together using MIG, TIG, and other welding processes as required.
Made steel form parts using various cutting equipment and welded part together per specifications.
Used jigs, fixtures, and tools for assembly of parts and components.
Utilized overhead cranes to lift heavy objects into place during fabrication projects.
Checked finished products for conformance to engineering standards before shipping out.
Assembled wiring harnesses for various electronic devices and systems.
Collaborated with engineering teams to troubleshoot wiring issues during production.
Operated specialized tools for cutting, stripping, and crimping wires efficiently.
Maintained accurate records of wiring components and inventory levels regularly.
Utilized a variety of hand tools including pliers, screwdrivers, strippers.
Terminated cables using crimping tools, soldering irons, heat-shrink tubing and other specialized equipment.
Read technical diagrams and schematics to determine appropriate wire gauge and type for specific applications.
Troubleshot complex wiring issues to identify and resolve system malfunctions.
Installed hydraulic systems and components in various machinery.
Diagnosed hydraulic system malfunctions and performed necessary repairs.
Conducted routine maintenance on hydraulic equipment to ensure optimal performance.
Inspected hydraulic systems for wear, leaks, and other potential issues regularly.
Performed routine maintenance on hydraulic systems, including changing oil filters, flushing tanks and replacing hoses.
Troubleshot and repaired issues with hydraulic pumps, valves and motors.
Calibrated instruments to measure pressure, flow rate and other parameters of hydraulic system operation.
Fabricated new parts for hydraulic components as needed.
Installed control systems to regulate pressure, flow rate and temperature of fluids used in hydraulics operations.
Automotive Technician
Dan Deery Toyota
Waterloo, Iowa
10.2012 - 08.2015
Diagnosed vehicle issues using advanced diagnostic tools and equipment.
Conducted routine maintenance services on various automotive systems and components.
Repaired engines, transmissions, and electrical systems with precision and care.
Collaborated with team members to develop efficient repair processes.
Maintained a clean and organized work environment to ensure safety standards.
Trained junior technicians on best practices for repairs and maintenance tasks.
Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
Performed drive ability tests on vehicles after repairs were completed.
Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
Inspected vehicle engines and other components to identify potential issues.
Operated a variety of shop equipment safely and efficiently.
Attended technical training courses when available to increase knowledge base.
Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
Evaluated, repaired and aligned vehicle suspensions.
Searched within service and maintenance manuals to perform repairs and diagnosis.
Cooperated with other technicians from different disciplines to achieve optimal integration.
Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
Welded, soldered and fabricated parts to complete skilled services.
Adjusted headlights for proper alignment per customer request.
Interpreted drawings and schematics to pinpoint sources of mechanical issues.
Reviewed work orders and discussed with supervisors.
Education
Associate of Science - Automotive Technologies
Hawkeye Community College
Waterloo, IA
06-2013
High School Diploma -
Heritage High School
Vancouver, WA
06-2002
Skills
Vehicle diagnostics
Engine repair
Hydraulic systems
Brake inspection
Diagnostic tools
Customer service
Parts ordering
Safety compliance
Team collaboration
Technical documentation
Time management
Problem solving
Effective communication
Quality control
Staff mentoring
Scheduling expertise
Standard operating procedures
Employee relations
Conflict resolution
Team motivation
Shift checklists
Goal setting and tracking
Welding techniques
Blueprint interpretation
Hydraulic system repair
Vehicle inspection
Diagnostic troubleshooting
Attention to detail
Oxy-acetylene welding
Pipe welding
Parts fabrication
Hand tool safety
Power tool safety
Structural fabrication
MIG welding
Lockout and tagout procedures
Visual inspection
Metallurgy
Cast iron welding
Plasma cutting
Grinding and finishing techniques
Gas metal arc welding
Aluminum welding
Electrical troubleshooting
Wiring installation
Color coding
Wire stripping
Connector installation
Grounding techniques
Electrical safety procedures
Soldering proficiency
Wire harness assembly
Circuit troubleshooting
Electrical schematics reading
Control panel wiring
Continuity testing
Hydraulic system installation
Mechanical diagnosis
Parts replacement
Seal replacement
Mobile hydraulics
Electrical systems
Hydraulic schematics
Hydraulic troubleshooting
Flow control
Pressure testing
Torque wrench operation
Pump installation
Pneumatic systems
Cylinder rebuilding
Warranty procedures
Installing equipment
Electrical repair procedures
Gasket replacements
Issue resolution
Brake systems
Rebuilding engines
Inspecting vehicles
Chemical disposal
Electrical experience
Advanced diagnostics
Wheel alignments
Air conditioning repair
Automotive engineering
Strong work ethic
Bay management
Problem-solving
Body repair
System repairs
Diesel engines
Multitasking and organization
Relaying complex information
Hand and power tools
Drivetrain and axle installation
Tire mounting and balancing
Drivetrain repair
Exhaust systems
Vendor relations
Coolant flushes
Detecting refrigerant leaks
Manual transmissions
Affiliations
A long time disc golf player as well as running non-profit tournaments for the community donations.