Microsoft Office 365
Anthony J. Chiles, CC
IT
Saginaw,TX
Summary
Proven Technical Resolution Specialist at Patriot Mobile, adept in de-escalation techniques and problem-solving, significantly reduced future complaints through root cause analysis. Excelled in fostering teamwork and enhancing customer experience, demonstrating exceptional communication and adaptability. Achieved efficient resolution management, ensuring high client satisfaction and improved operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Language
Work History
Technical Resolution Specialist
Patriot Mobile
08.2022 - Current
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Assisted colleagues in navigating challenging situations by sharing expertise and offering guidance when requested or needed.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Implemented effective communication skills to deescalate high-tension situations, fostering positive relationships between customers and the company.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
Second Assistant Manager
QuikTrip
02.2013 - 05.2022
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
- Spearheaded store events and promotions, attracting new customers while retaining existing clientele.
Education
Certificate of Completion - Information Technology
MyComputerCareer.com
Raleigh, NC10.2021
Skills
- De-Escalation Techniques
- Assertiveness
- Conflict resolution skills
- Document Preparation
- Information Collection
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Interpersonal Skills
- Self Motivation
- Task Prioritization
- Written Communication
- Professional Demeanor
- Adaptability
Certification
ISC2 Certified in Cybersecurity:
- August 2023 - August 2026
- https://my.isc2.org/s/MemberVerification
- Member ID: 1727345
Affiliations
- ISC2 Member
Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Software
BeQuick
Five9 Softphone
Interests
Coding and Programming
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Resolution Specialist
Patriot Mobile
08.2022 - Current
Second Assistant Manager
QuikTrip
02.2013 - 05.2022
Certificate of Completion - Information Technology
MyComputerCareer.com