Anthony Chiofolo
Mentor,OH
Summary
Seasoned Service Manager bringing 15 years of Fire/Security alarm experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
16
16
years of professional experience
Work History
Install-Service Manager
Brinks Home Security
01.2012 - Current
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Resolved customer complaints in professional and timely manner.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Implemented strategies to increase customer service satisfaction ratings.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Met with customers to discuss service needs and offer available solutions.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Monitored service staff performance and provided feedback for improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Install -Service Technician
Precision AlarmTech Inc.
08.2007 - 01.2012
- Performed annual inspections on fire and security alarm systems.
- Responded to maintenance calls and troubleshot devices.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Tested all newly installed fire alarms.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Fully installed fire alarms and various security devices.
- Read and understood product manuals and blueprints.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Communicated effectively with customers, answering questions and concerns regarding systems.
- Checked system adherence to NFPA code requirements after performing repairs and maintenance on client systems and equipment.
Education
High School Diploma -
Euclid High School
Euclid, OH06.1987
Skills
- Interpersonal Communication Skills
- Customer Interaction
- Panel Building
- Customer Needs Assessments
- Installation Management
- Employee Performance Reviews
- Assignment Delegation
- OSHA Regulations
- Corrective Actions
- Operational Planning
- Splicing Wires
- Diagnosing Faults
Timeline
Install-Service Manager
Brinks Home Security
01.2012 - Current
Install -Service Technician
Precision AlarmTech Inc.
08.2007 - 01.2012
High School Diploma -
Euclid High School
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