Anthony Church
Atlanta,GA
Summary
Driven by a passion for excellence in customer service and a proven track record in retail operations, I've honed my skills in cash handling accuracy and leadership development at notable employers like Mister Car Wash. My ability to anticipate and resolve problems has consistently enhanced customer satisfaction, contributing to a significant increase in loyalty and sales.
Overview
5
5
years of professional experience
Work History
Keyholder
Mister Car Wash
06.2023 - Current
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
CSR
Domino's Pizza
05.2022 - 08.2022
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Collaborated with management to develop strategies for enhancing overall customer experience.
Crew Member
Checkers Rally's Burgers
04.2021 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
Crew Members
Popeyes® Louisana Kitchen
10.2020 - 12.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Enhanced customer experiences by quickly addressing and resolving complaints.
Team Member
Ultra Car Wash
11.2019 - 05.2020
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Education
04.2022
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Customer Service Management
- Staff Training and Development
- Team training and development
- Sales proficiency
- Multitasking and Prioritizing
- Retail Operations
- Relationship Building
- Flexible Work Schedule
- Adaptable to Changing Demands
- Handling Complaints
- Basic Mathematics
- Leadership Development
- Product Merchandising
- Sales Leadership
- Critical Thinking
- Problem Anticipation and Resolution
- Goal Setting and Achievement
- Orientation and training
- Merchandise Promotion and Display
- Decision-Making
- Superior Work Ethic
- Creativity and Originality
Accomplishments
- Employee of the month 3 months in a row
- Top Seller several months in a row
- Keyholder Certified
Work Preference
Work Type
Full TimeContract WorkGig WorkInternshipLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsTimeline
Keyholder - Mister Car Wash
06.2023 - Current
CSR - Domino's Pizza
05.2022 - 08.2022
Crew Member - Checkers Rally's Burgers
04.2021 - 12.2021
Crew Members - Popeyes® Louisana Kitchen
10.2020 - 12.2020
Team Member - Ultra Car Wash
11.2019 - 05.2020
Newton High School - ,