Anthony Ciano

• Recruited for the Boulder Hub and within 10 months promoted to manage the Longmont Hub as well after demonstrated ability to dramatically grow the Partners (Merchant, Mortgage, Treasury, & Wealth Mgt) as well as build retail consumers in a predominately commercial hub
• Rebuilt confidence and retained seasoned team members with servant leadership and demonstrated ability that showed that through Sincere conversation and wanting to help you can build a great team and client base!
• Overcame challenging market conditions by adapting strategies, strengthening client relationships, and maintaining service excellence standards.
• Collaborated with internal business partners to deliver cohesive banking experience to customers.
• Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
• Enhanced customer satisfaction with exceptional service, relationship building, and personalized banking solutions.

• Responsible for enhancing branch financial wellness within the Longmont market by increasing Business, Households, Deposits, Lending and Investments by developing a high performing team in coordination with internal partners and outside Center Of Influence
• Assure the highest customer satisfaction by working closely with teams through weekly 1-1's, daily warm-ups, coaching and cool-downs increases level of excellence and net promoter scores within the branch
• Set a high level of operational integrity that will ensure excellence in branch audits and financial reviews
• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Promoted a culture of teamwork and open communication within the branch, fostering a positive work environment for all staff members.
• Managed recruiting and selection process for branch in addition to participating in selection process for future branch bankers and leaders.

• Manage multiple branches within the Fort Collins market, ensuring that our customer's financial wellness and branch goals are being met and exceeded
• Work closely with the teams weekly with 1:1s, daily warm-ups, coaching moments, cool-downs to review customer engagement, promotions, skill/career development and staffing
• Manage strategic relationships with Key Bank Partners internally, as well as externally
• As a producing licensed manager also maintained and grew my own book of business areas included Payments, Deposits, Lending, Business and Investments
• Visited businesses and centers of influence weekly to continue to grow our market share and build pipelines for continued success
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.

• My main focus was establishing, growing and maintaining small to high value business and consumer customers, by conducting scheduled on-site and in branch financial reviews
• Primarily my goal was to develop a strong collaborative relationship with our high value customers in order to build and expand their financial relationship
• While maintaining my team's expertise and development I exceeded my quota to grow BBVA's revenue stream
• Managed branch and achieved annual Pinnacle level success
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Submitted loan applications to underwriter for verification and recommendation.
• Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.

• Managed the retail sales, operations and customer experience up to a level 5 Branch/Stores, my primary goal was to ensure total customer satisfaction by providing financial and WOW service
• I was responsible for coaching and developing up to 25 team members too break through performance, all while maintaining the highest standards in professionalism and service to our customers and bank
• Awarded Numerous Quarterly Sales and Service Awards and coached many of my team members to the same

• Manage up to 16 tellers to ensure prompt and accurate transaction and the generation of sales through quality referrals
• Hired, trained and coached a successful service and referral team, responsible for scheduling staff efficiently to maximize resources and achieve service and sales goals
• Ensure compliance with audits, operational regulations, guidelines and made sure our business customers had funds availability to run their stores
• As a management resource, I worked with the store manager to train and oversee a team of six personal bankers and one business banker
• Recognized quarterly for Sales & Service

• Through financial review uncovered banking products and services for customers and prospects, managed customer portfolios, maintained relationships and cross-sold all products and services
• Provided a broad base of financial and credit services with the goals of acquiring 100% of the customers' financial relationship and developed and maintained relationships with Wells Fargo partners to maximize sales opportunities and achieve maximum sales standards
• Used profiling analytical tools to identify cross sell opportunities and made outbound sales calls via phone calls or business visits to provide best level service
• Top performer Boulder Market five straight quarters, recognized at market recognition events

Sold Telcom services to small to medium size businesses.

Sold accounting software to accountants and CPA's, consistently awarded top sales representative all sales done over the phone.

Managed a large group of third party national vendors that sold our Telcom service and was awarded top partner manager.

Broke all sales records at the time, selling phone, long-distance and toll free numbers.

Promoted by business owner to relocate and cover a five state region on the east coast, retain and grow clean room maintenance service. Retained and grew service and products and added new services,