Anthony Ciarelli
Orange,CA
Summary
Restaurant Manager with 15 years customer service seeking to utilize skills in a positive environment and, contribute to the success and growth of the business. Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
20
20
years of professional experience
Work History
General Manager
Eureka Restaurant Group
09.2020 - Current
- Directed daily operations to enhance service quality and operational efficiency.
- Implemented strategic initiatives to improve customer satisfaction and retention rates.
- Oversaw budget management, ensuring alignment with financial goals and resource allocation.
- Cultivated a high-performing team through effective recruitment, training, and mentorship programs.
- Established performance metrics to monitor staff effectiveness and operational success.
- Spearheaded community engagement efforts to strengthen brand presence and local partnerships.
Lead Bartender
Ballast Point
10.2018 - 03.2020
- Supervised bar operations, ensuring adherence to safety and quality standards.
- Resolved customer concerns promptly, maintaining high satisfaction levels during peak hours.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Managed inventory control, minimizing waste through efficient stock management practices.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
General Manager
Bruxie
04.2013 - 05.2017
- Maintains a high standard of customer service during fast pace, high volume times throughout the day.
- Control and maintain scheduling, ordering, inventory, payroll, and P&L for overall profit and growth of the company.
- Ensure establishment is compliant with all Health and Labor laws.
- Hiring and Training of staff and ongoing development. Traveled to multiple new store openings to train and develop new staff.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Supervisor/Barista
Coffee Bean & Tea Leaf
05.2005 - 01.2011
- Exceptional drink making skills and customer service in friendly fast paced environment.
- Able to multitask in multiple positions to help in overall customer experience and satisfaction
- Responsible for operations, organization, sanitation, and sales.
- Train and develop new staff up to company standards
Education
Orange Coast College
01.2009
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Ocean View High School
01.2006
Skills
- High-quality client service
- Skilled at prioritizing tasks in high-pressure settings
- Effective communication
- POS system management
- Leadership and team building
- Operations management
Timeline
General Manager
Eureka Restaurant Group
09.2020 - Current
Lead Bartender
Ballast Point
10.2018 - 03.2020
General Manager
Bruxie
04.2013 - 05.2017
Supervisor/Barista
Coffee Bean & Tea Leaf
05.2005 - 01.2011
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Ocean View High School
Orange Coast College