ANTHONY CIFUENTES-MEDINA
Las Vegas,NV
Summary
Bilingual customer service and administrative support professional, skilled in reception, phone communication, and document organization. Proven ability to create welcoming environments while assisting clients and visitors. Seeking opportunities to leverage strong organizational and communication skills in administrative support and customer service roles.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Courtesy Clerk / Front-End
Smith's Food & Drug
Las Vegas, NV
10.2024 - 03.2025
- Delivered friendly, professional customer service, enhancing customer satisfaction throughout the store.
- Assisted customers with merchandise and efficiently loaded purchases into their vehicles, improving their shopping experience.
- Maintained clean, organized, safe environment for customers and employees, contributing to overall store safety and appeal.
- Arranged merchandise on shelves for easy customer access. and returned items to their designated locations.
- Collaborated with team members to achieve sales goals in a busy retail setting. in a fast-paced retail environment.
Reception & Customer Service Assistant
YMCA of Centennial Hills
Las Vegas, NV
08.2024 - 04.2025
- Answered phone calls and provided professional customer service.
- Guided visitors and members in navigating classes and programs to enhance their experience.
- Assisted with Spanish-English translation when communicating with visitors and families.
- Supported childcare activities and fostered a welcoming atmosphere for children and families.
- Sorted and organized donated items for effective distribution to those in need.
Administrative & Client Services Assistant
Catholic Charities of Southern Nevada
Las Vegas, NV
08.2023 - 05.2024
- Delivered reception and customer service support, enhancing client experience for visitors.
- Answered phone calls and assisted with general client questions.
- Managed documents and information with organization and professionalism, ensuring client confidentiality.
- Organized and filed client transportation forms and asylum-related documents.
- Sorted client bus passes and organized materials, improving accessibility for clients.
Corporate Work Study Assistant
Young Professional Institute
Las Vegas, NV
08.2022 - 05.2023
- Conducted professional phone calls with parents to confirm attendance at events.
- Organized and filed student information systematically to enhance accessibility.
- Assisted with administrative tasks, ensuring accurate and organized record-keeping.
- Developed professional communication skills through a structured workplace environment.
Scholarship & Teacher Services Assistant
Public Education Foundation
Las Vegas, NV
08.2021 - 05.2022
- Contacted students by phone to inform them about scholarship awards, enhancing communication and awareness of available opportunities.
- Organized and filed scholarship documents and student information to ensure easy access and retrieval.
- Maintained organized records and completed administrative tasks accurately.
- Assisted teachers in locating and obtaining school supplies to support classroom needs and facilitate learning.
- Assisted teachers and visitors with inquiries to enhance their experience.
Education
Associate of Arts - Social Work
College of Southern Nevada
Las Vegas, NV09-2028
High School Diploma -
Cristo Rey St. Viator College Preparatory High School
Las Vegas, NV05-2025
Skills
- Customer support
- Reception and front desk
- Phone communication
- Bilingual communication
- Administrative assistance
- Document organization
- Microsoft Office Suite
- Google Workspace
- Attention to detail
- Team collaboration
- Effective communication
- Complaint resolution
- Patience
- Pricing accuracy
Personal Information
Availability: Available for customer service, receptionist, and administrative support positions
ADDITIONAL INFORMATION
Bilingual: English & Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Courtesy Clerk / Front-End
Smith's Food & Drug
10.2024 - 03.2025
Reception & Customer Service Assistant
YMCA of Centennial Hills
08.2024 - 04.2025
Administrative & Client Services Assistant
Catholic Charities of Southern Nevada
08.2023 - 05.2024
Corporate Work Study Assistant
Young Professional Institute
08.2022 - 05.2023
Scholarship & Teacher Services Assistant
Public Education Foundation
08.2021 - 05.2022
Associate of Arts - Social Work
College of Southern Nevada
High School Diploma -
Cristo Rey St. Viator College Preparatory High School