Anthony Cilento
FLEMINGTON,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
37
37
years of professional experience
Work History
General Manager
Malouf Buick GMC
07.2023 - Current
- Managed day-to-day operations of the dealership to increase productivity and maximize profitability.
- Supervised a staff of 24.
- Worked with the sales staff to ensure effective navigation of the sales process.
- Worked with digital advertising and advertising agencies to create effective marketing campaigns in sales and service.
- Managed new and used inventory, appraised trade vehicles, and set and adjusted pricing to market values.
- Monitored all used vehicle reconditioning.
- Desk and create all deals in VinSolutions.
- Input all used vehicle appraisals in VAuto.
- Calculate Sales and Service Payroll and Commissions.
- Handle all new vehicle trade requests with other dealers.
- Perform bi-monthly consensus in Global Connect.
- Order all new dealer inventory vehicles after granted consensus.
- Record all salespeople's monthly productivity (including how many new and used vehicles were sold per month, closing ratio, and PVR). Compare and set objectives for the next month.
- Record all vehicles sold, and set up deliveries with salespeople.
- Record all trade vehicles, make a folder, and set up for recon or wholesale.
- Managed all sales and service staff's schedules.
- RDR all vehicles in Global Connect or CPO.
- Manage all paperwork, submit for all rebates, and track payments.
- Manage all GM incentive schedules to ensure payments on outstanding incentives.
- Assist F&I, load all deals in CDK, submit in Route One for financing, and work with the F&I Manager for the best rates and funding processes.
- Lease contract configuration (determining money factor, residual value, and sales taxes, associated fees, applicable rebates, selection of terms, annual mileage limitations, and total of payments over the course of the lease).
- Finance contract configuration (determining interest rate along with finance charges, sales tax, associated fees, rebates, total principal, selection of term, and total of payments over the course of the loan.)
- Explain the benefits of various insurances and warranties for new and used vehicles to the customer, and negotiate pricing and payment options that work for the customer.
- Performing credit bureau analysis.
- Assist management in the closing process.
- Created new revenue streams through the institution of new Service Maintenance Menus.
- Maintained a positive work environment through support, respect, and innovative programs, resulting in increased staff performance and reduced turnover.
- Ensured customer loyalty and increased sales through regular connections with well-established clients and building relationships with prospective customers.
- Developed rapport with customers to ensure returned service.
- Ensured an optimal experience for each customer.
- Utilized a client-centric approach to develop trust for returning service needs.
- Responsible for training coordination to provide technicians with all current requirements.
- Interacted with technicians to advance their training and knowledge.
- Implemented a positive work environment through support and respect.
- Maximized sales and customer loyalty through regular connections with well-established customers, and building relationships with prospective customers.
- Met gross profit goals on a monthly basis.
- Utilized a client-centric approach to develop trust for returning service needs.
- Promoted new products and programs.
- Remained current with emerging industry trends.
- Attended industry meetings to develop contacts and expand learning opportunities.
- Order new vehicles.
- Wholesale of all used vehicles is not going to be kept for inventory.
- Inventoried all new and used vehicles.
- Assisted with the sales department in closing customers and assisted with the vehicle delivery process.
- Implemented sales and service procedures for employees to follow (Road to the Sale).
- Led operational strategy development to enhance organizational growth and efficiency.
- Oversaw budgeting and financial forecasting to optimize resource allocation and profitability.
General/Service Manager
Mike’s Auto Service and Heavy Truck
03.2021 - 07.2023
- Manage the daily operation of the Service Department, Heavy Truck Repair, and Towing Storage Yard.
- Supervise a staff of eleven.
- Increase profitability through high-impact sales, service, and customer satisfaction.
- Create new revenue streams through the institution of new Service Maintenance Menus.
- Maintain a positive work environment through support, respect, and innovative programs, resulting in increased staff performance and reduced turnover.
- Ensure customer loyalty and increased sales through regular connections with well-established clients and building relationships with prospective customers.
- Utilize a client-centric approach to develop trust for returning service needs.
- Responsible for training coordination to provide technicians with all current requirements.
- Interact with technicians to advance their training and knowledge.
- Implement a positive work environment through support and respect.
- Maximize sales and customer loyalty through regular connections with well-established customers, and building relationships with prospective customers.
- Met gross profit goals monthly.
- Promotion of new products and programs.
- Remain current with emerging industry trends.
- Supervise the service station and fuel pumps.
- Order parts inventory and perform monthly inventory reports.
- Perform a monthly profit and loss statement in Excel.
- Reconcile all monthly invoices for accounts payable and accounts receivable.
- Oversaw daily operations of auto service and heavy truck departments.
- Managed scheduling and coordination of maintenance and repair tasks.
- Implemented quality control measures to enhance service delivery standards.
- Developed training programs for staff on safety and operational procedures.
- Streamlined inventory management processes to reduce costs and improve efficiency.
- Analyzed performance metrics to identify areas for operational improvements.
- Fostered a collaborative work environment, promoting team engagement and productivity.
Service Manager
Baker Chrysler Jeep Dodge Ram
07.2019 - 03.2021
- Manage the daily operation of the Service Department.
- Supervise a staff of thirteen.
- Organize profitability and performance through high-impact sales, service, and customer satisfaction.
- Develop rapport with customers to ensure returned service.
- Ensures an optimal experience for each customer.
- Interaction with technicians to advance their training and knowledge.
- Implements a positive work environment through support and respect.
- Maximizes sales and customer loyalty through regular connections with well-established customers and building relationships with prospective customers.
- Meets profit goals on a monthly basis.
- Utilizes a client-centric approach to develop trust for returning service needs.
- Promotes new products and programs.
- Remains current with emerging industry trends.
- Attends industry meetings to develop contacts and expand learning opportunities.
- Oversaw daily service operations, ensuring high customer satisfaction and efficient workflow.
- Implemented process improvements to enhance service delivery and reduce turnaround times.
Service Director/Manager
Callaremi Cadillac Buick GMC
05.2013 - 04.2019
- Managed the daily operation of the Service Department.
- Supervised a staff of eleven.
- Increased profitability through high-impact sales, service, and customer satisfaction.
- Created new revenue streams through the institution of new Service Maintenance Menus.
- Maintained a positive work environment through support, respect, and innovative programs, resulting in increased staff performance and reduced turnover.
- Ensured customer loyalty and increased sales through regular connections with well-established clients and building relationships with prospective customers.
- Developed rapport with customers to ensure returned service
- Ensured an optimal experience for each customer.
- Utilized a client-centric approach to develop trust for returning service needs
- Responsible for training coordination to provide technicians with all current requirements.
- Interacted with technicians to advance their training and knowledge
- Implemented a positive work environment through support and respect.
- Maximized sales and customer loyalty through regular connections with well-established customers, and building relationships with prospective customers.
- Met gross profit goals on a monthly basis
- Utilized a client-centric approach to develop trust for returning service needs
- Promoted new products and programs
- Remained current with emerging industry trends.
- Attended industry meetings to develop contacts and expand learning opportunities.
- Top Customer Experience Manager Award in 2015 and 2016.
- Directed service operations to enhance customer satisfaction and retention.
- Implemented training programs for service staff, improving team efficiency and performance.
Owner/Operator
Cilento’s Italian Deli & Grille
10.2007 - 05.2013
- Managed all aspects of business operations.
- Supervised a staff of eight.
- Organized receptions, promotions, and corporate luncheons.
- Purchased all supplies required for daily operations, including, but not limited to, food and beverages.
- We greeted and encouraged feedback from customers to implement positive changes.
- Routinely supported all areas of the restaurant, including staff assistance, inquiry response, and phones.
- Cleaned and sterilized all equipment and facilities to the standards required.
- Supported kitchen operations when the chef was absent.
- Managed daily operations, ensuring high-quality food preparation and service standards.
- Oversaw inventory management, optimizing supply chain processes to reduce waste.
Assistant Service Manager
Wigder Chevrolet
07.2005 - 09.2007
- Responsible for all duties as assigned as well as Customer Advisor
- Acted as Service Manager in his absence being responsible for those duties in addition to my own
- Dispatched all repair orders and assigned all work to appropriate technicians according to level of experience
- Maintained Warranty Administration and submission into DMS in addition to preparation for outside warranty submission
Service and Parts Director
D’Amico Lincoln Mercury
08.2004 - 04.2005
- Supervised twenty Service and Parts employees
- Trained all Service/Customer Advisors
- Performed all Ford Factory Training/Master Service Manager Certified
- Performed all Monthly forecasts for both Service and Parts profitability
- Interviewed and hired all Service and Parts personnel
- Achieved High CSI scoring above Northern Region
Service/Client Advisor
Fullerton Ford Dodge Chrysler Jeep
07.2002 - 08.2004
- Supervised team of eight technicians
- Dispatched all repairs to appropriate technicians according to level of experience
- Greeted customers, writing and up-selling repair requirements
- Trained assistant service/junior advisors in job roles and duties
- Trained reservationist on scheduling appointments and time management
- Performed all Ford Factory Training/Master Service Advisor
Assistant Deli and Catering Manager
Village (Shop Rite) Supermarket
10.1997 - 07.2002
- Ordered all products required for daily operation of department
- Scheduled and trained all Deli and Seafood Department employees
- Performed forecasting for both departments
Partner/General Manager
C.M.J. CORP. T/A C&J AUTO SALES
01.1989 - 08.1997
- Supervised a staff of thirteen buyers and twelve auto body technicians.
- Reviewed operational records and reports to project sales, and determine profitability.
- Approved all sales staff's budget expenditures.
- Trained all incoming sales team members.
- I booked in and tracked all expenses of all inventories.
- Increased business from five to eight vehicles per week wholesale to 100 to 150 per week.
- Achieved Top 100 Dealers in Sales six years in a row at Manheim Auto Auctions.
- Kept all cost expenses, and performed weekly profitability statements.
- Paid and calculated all buyers' commissions.
- Performed all motor vehicle repairs required.
- Controller of assets and funds for both businesses.
- Directed sales strategies to enhance customer engagement and increase revenue streams.
- Oversaw operational efficiency, optimizing inventory management and vehicle procurement processes.
- Led negotiations with suppliers to secure favorable terms and improve cost-effectiveness of operations.
- Established performance metrics for staff, driving accountability and enhancing overall team productivity.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Monitored partner performance and provided feedback on areas of improvement.
Education
High School Diploma -
Whippany Park High School
Whippany, NJSkills
- Operational management
- Staff supervision
- Sales process navigation
- Inventory management
- Digital marketing campaigns
- Pricing strategy development
- Financial forecasting
- Customer relationship management
- Training and development
- Quality control measures
- Performance metrics analysis
- Revenue stream creation
- Team engagement strategies
- Negotiation skills
Timeline
General Manager
Malouf Buick GMC
07.2023 - Current
General/Service Manager
Mike’s Auto Service and Heavy Truck
03.2021 - 07.2023
Service Manager
Baker Chrysler Jeep Dodge Ram
07.2019 - 03.2021
Service Director/Manager
Callaremi Cadillac Buick GMC
05.2013 - 04.2019
Owner/Operator
Cilento’s Italian Deli & Grille
10.2007 - 05.2013
Assistant Service Manager
Wigder Chevrolet
07.2005 - 09.2007
Service and Parts Director
D’Amico Lincoln Mercury
08.2004 - 04.2005
Service/Client Advisor
Fullerton Ford Dodge Chrysler Jeep
07.2002 - 08.2004
Assistant Deli and Catering Manager
Village (Shop Rite) Supermarket
10.1997 - 07.2002
Partner/General Manager
C.M.J. CORP. T/A C&J AUTO SALES
01.1989 - 08.1997
High School Diploma -
Whippany Park High School