Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
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Anthony Cintron-Kiziukiewicz

South Plainfield,NJ

Summary

Dynamic leader with a proven track record, adept in enhancing customer experiences and operational efficiency. Excelled in leadership and problem-solving, significantly improving team performance and customer satisfaction. Skilled in communication and adaptability, driving positive change and fostering a culture of excellence.

Overview

5
5
years of professional experience

Work History

Operations Manager

Marshalls
South Plainfield, NJ
09.2022 - Current
  • Oversee day-to-day store operations, ensuring smooth functioning.
  • Manage inventory flow, stock levels, and merchandising strategies.
  • Lead and develop a team, including hiring, training, and scheduling staff.
  • Ensure loss prevention and safety measures are followed.
  • Monitor sales performance, customer service, and operational efficiency.
  • Collaborate with corporate teams on store policies and procedures.

Fan Experience Representative

New York Red Bulls
Harrison, New Jersey
04.2025 - Current
  • Assist with in-match promotions and experiences for the Sales and Service departments.
  • Assist with Red Member Events.
  • Represent the Red Bulls organization on match/event days.
  • Engage with fans and provide accurate information regarding the NY Red Bulls and Sports Illustrated Stadium

Mentee

New York Red Bulls
Union, NJ
11.2023 - 04.2024

Received Support Guidance in the following fields from a New York Red Bulls Employee

  • Career & Self Development
  • Communication
  • Leadership
  • Professionalism
  • Teamwork

Intern

New York Jets
Union, NJ
01.2023 - 04.2023
  • Examined how the New York Jets should position themselves to build the team's fanbase in the United Kingdom.
  • Created and promoted marketing platforms that will attract partner sponsorships in the United Kingdom.

Customer Experience Manager

Marshalls
South Plainfield, NJ
05.2022 - 09.2022
  • Train and coach store associates on providing excellent customer service.
  • Address customer concerns, complaints, and escalations to ensure resolutions align with company policies.
  • Implement strategies to improve customer interactions, checkout efficiency, and overall satisfaction.
  • Foster a positive, team-oriented work culture focused on delivering exceptional service.
  • Monitor key performance indicators (KPIs) like customer feedback, sales trends, and service speed.
  • Manage store lines, ensuring customers experience quick and smooth transactions.
  • Implement loss prevention techniques at registers to minimize shrink.
  • Drive participation in TJX rewards programs and other promotional initiatives.

Key Carrier

Marshalls
South Plainfield, NJ
11.2020 - 05.2022

  • Unlock and secure the store at opening and closing times.
  • Act as a shift leader, guiding associates and ensuring a productive work environment.
  • Assist customers with inquiries, returns, and concerns while following company policies.
  • Promote loyalty programs and encourage customer engagement.
  • Monitor store activity to prevent theft and ensure a safe shopping environment.
  • Assist in resolving loss prevention incidents and report suspicious activity.
  • Step into leadership duties when managers are unavailable.

Education

Bachelor of Science - Business Management

Kean University
Union, NJ
05-2024

Skills

  • Leadership
  • Time management
  • Communication
  • Problem Solving
  • Active Listener
  • Adaptability
  • Interpersonal

Accomplishments

Presidents Club Award Winner At Marshalls
Official Training Store Recipient

Timeline

Fan Experience Representative

New York Red Bulls
04.2025 - Current

Mentee

New York Red Bulls
11.2023 - 04.2024

Intern

New York Jets
01.2023 - 04.2023

Operations Manager

Marshalls
09.2022 - Current

Customer Experience Manager

Marshalls
05.2022 - 09.2022

Key Carrier

Marshalls
11.2020 - 05.2022

Bachelor of Science - Business Management

Kean University