ANTHONY C. JONES JR.
Goodyear,Arizona
Overview
4
4
years of professional experience
Work History
Loader
UPS Warehouse
Goodyear, AZ
2024.11 - 2025.02
- Responsible for reporting any damaged or defective products immediately upon discovery.
- Communicated with team members to coordinate efficient and accurate movements.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Provided assistance with other tasks assigned by management as needed.
- Ensured that all safety regulations were followed while operating machinery.
- Developed good rapport with co-workers by maintaining positive attitude at all times.
- Unloaded materials by hand or with equipment to help team meet work demands.
Experience Specialist
Desert Financial Credit Union
Goodyear, AZ
2024.04 - 2024.07
- This role focuses on managing and improving every interaction a customer has with a company, from initial inquiry to post-purchase support
- Responsibilities may include conducting customer surveys, analyzing feedback, and implementing strategies to enhance satisfaction and loyalty
Customer Service Representative
Wells Fargo
2022.07 - 2023.07
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Used proven techniques to de-escalate angry customers during telephone interactions
- Set up and activated customer accounts
- Improved customer service wait times to mitigate complaints
Debt Collector
Empereon-Constar
2022.02 - 2022.06
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Secured payments by following up with customers which disregarded promise to pay
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues
- Advised debtors on payment options and set up payment plans
Ramp Agent
Southwest Airlines
2021.08 - 2022.01
- Loaded and unloaded aircraft cargo, passenger baggage and freight
- Operated conveyor belts, push-back tractors and aircraft tugs daily
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols
- Connected electrical power units and service hoses to aircraft
- Managed mechanical, cabin and cargo services for inbound and outbound flights
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements
- Collected, sorted and checked baggage tags against flight lists
- Protected customers' baggage from loss, theft and damage
- Used scanners to track parcel information, condition or receipt
Education
High School -
Westview High School
05.2014
Skills
- Client documentation
- Customer relations
- Teamwork mindset
- Records maintenance
- Persuasion strategies
- Performance improvement techniques
- High-energy attitude
- Inbound and Outbound Calling
- Material handling
- Customer service
- Problem solving
Personal Information
Title: Pharmacy Technician in Training
Profile - License
AZBOP TECHNICIAN LICENSES IN TRAINING #TR03977
Timeline
Loader
UPS Warehouse
2024.11 - 2025.02
Experience Specialist
Desert Financial Credit Union
2024.04 - 2024.07
Customer Service Representative
Wells Fargo
2022.07 - 2023.07
Debt Collector
Empereon-Constar
2022.02 - 2022.06
Ramp Agent
Southwest Airlines
2021.08 - 2022.01
High School -
Westview High School