Anthony Clarke
Rocky Mount ,NC
Summary
Results-driven Sales Manager's Assistant with a strong track record in developing sales strategies and analyzing market trends to drive growth. Skilled in coaching sales representatives and enhancing customer relationships to improve satisfaction and retention. Committed to achieving sales goals through effective performance monitoring and team alignment.
Overview
2026
2026
years of professional experience
Work History
Credit Support Officer
Credit Karma
2023 - Current
- Participated in process improvement initiatives within the department, identifying areas for potential efficiency gains and contributing to their implementation.
- Conducted periodic portfolio reviews, evaluating overall performance against established benchmarks and suggesting improvements where necessary.
- Stayed current on industry trends, attending professional development courses to enhance expertise in credit analysis techniques and tools.
- Developed strong partnerships across various business units within the organization, improving collaboration for better servicing of clients'' needs.
- Collaborated with the collections team, devising strategies for effective recovery of delinquent accounts while preserving client relationships.
- Maintained accurate records of all credit transactions, facilitating smooth audits and ongoing monitoring efforts.
- Provided exceptional service to both internal and external customers by promptly responding to inquiries and resolving issues related to credit facilities.
Door Dash Customer Care Rep
Door Dash
2023 - 2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
AppleCare Advisor
Apple
01.2021 - 2023
- Utilized Type diagnostic tools to identify and solve variety of technical issues.
- Continuously developed personal skills through participation in ongoing training opportunities offered both internally and externally.
- Consistently exceeded performance metrics set forth by management within areas of efficiency, accuracy, and customer satisfaction ratings.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Provided exceptional customer support, leading to numerous positive reviews and repeat clients.
- Utilized remote access tools proficiently during support sessions when needed to diagnose problems more effectively.
Amazon Customer Support
Amazon
2020 - 2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales Manager's Assistant
Walmart
2015 - 2020
- Surpassed sales targets by developing strategic initiatives tailored to market demands.
- Conducted market trend analysis to uncover potential growth areas.
- Strengthened customer relationships, resulting in higher satisfaction and retention levels.
- Set clear sales goals and forecasts to synchronize team activities.
- Evaluated performance metrics to maintain adherence to company standards.
- Provided coaching to sales representatives, driving improvement in their skills and outcomes.
Skills
- Coaching and mentorship
- Data analytics
- Performance oversight
- Sales strategies
- Market analysis trends
- Customer management relations
- Forecasting in sales
- Team cohesion
- Goal establishment
- Metrics for performance
Timeline
AppleCare Advisor
Apple
01.2021 - 2023
Credit Support Officer
Credit Karma
2023 - Current
Door Dash Customer Care Rep
Door Dash
2023 - 2024
Amazon Customer Support
Amazon
2020 - 2021
Sales Manager's Assistant
Walmart
2015 - 2020
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