Forward-thinking Manager with 4+ years of positively impacting business operations. Expert in collecting and analyzing information to address concerns with a proactive and strategic approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Tech/Mentor
MasTec Advanced Technologies
08.2016 - 03.2018
Installed, serviced, and upgraded customer products for satellite and security services
Worked five/six-day workweeks in a fast-paced and changing environment.
Communicated with customers to provide updates, gather information and resolve issues.
Communicated with supervisor to report progress, discuss issues and seek guidance.
Collaborated with other field technicians to resolve complex technical issues.
Delivered high-quality work by diligently following standard operating procedures.
Learning Support Specialist
MasTec Advanced Technologies
03.2018 - 02.2019
Instructed associates during the new hire training period, including ensuring compliance with safe and effective performance standards, customer experience, time and attendance policies and company policies and procedures
Delivered follow up training programs throughout the employment period to include service certifications, new products, and business processes
Traveled to a variety of locations to deliver training as needed
Delivered effective and differentiated classroom instruction to range of neurodiverse students.
Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
Field Tech Supervisor
MasTec
07.2019 - 06.2021
Established working relationships with employees and served as a conduit between employees and senior management
Hired, coached, developed, and evaluated employees through performance management, performance metrics, customer feedback, site visits, personal and team observations
Addressed employee performance concerns and developed action plans for improvement and delivered disciplinary action up to and including termination as needed
Continuous improvement of plans, programs, and processes to proactively control expenses, increase value, and promote highly effective site and company practices.
Formulated plans for improving procedures, training and processes.
Learning Support Specialist
MasTec Advanced Technologies
02.2019 - 12.2019
Trained mentors to coach, evaluate and effectively monitor progress of new associates during on-the-job training periods
Conducted post training skill assessments to determine training needs and employee effectiveness and competency
Consult with learning and development supervisors and managers to determine effectiveness of training programs and recommend changes.
Site Manager
MasTec Advanced Technologies
07.2021 - 06.2022
Managed and lead a team that consisted of a supervisor, warehouse manager, learning support specialist, and field technicians
Work closely with sub-partner principals and supervisors to ensure compliance with all company and partner policies and procedures
Ensured compliance with all Sarbanes-Oxley policies and procedures as they relate to daily operations of the business
Ensured compliance for all local, state, federal and company payroll policies and procedures
Manage cost control as it pertains to Operations. Such as fuel consumption, manage resources, and reward or counsel employees for productivity.
Interviewed, hired, and trained new workers.
Created weekly and monthly reports and presentations for management team.
Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Site Manager
Kellermeyer Bergensons Services LLC
09.2022 - Current
Interviewed, hired, and trained new workers.
Oversaw all daily office operations and equipment maintenance.
Created weekly and monthly reports and presentations for management team.
Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Maintained records and logs of work performed and materials and equipment used.
Assumed responsibility for personnel deployed to work site.
Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
Education
Associate of Applied Science - General Studies
HOWARD COLLEGE
BIG SPRING, TX
06.2012
No Degree - Secondary Education, History
TEXAS TECH UNIVERSITY
LUBBOCK, TX
06.2012
Skills
Proficient in Microsoft Office Suite
Technical Presentations
Inventory and Supply Management
Data Analysis
Issue Resolution
Schedule Management
Proficient in reading P&L, KPI, and regional comparative data