ANTHONY COLE
North Las Vegas
Summary
Experienced and humble leader with a solid industry background and proven expertise in successful project management and team building. Proficient at motivating others and developing strategies around analytic data to increase productivity, closing 2023 with a gross of $3.2 million dollars.
Overview
9
9
years of professional experience
Work History
Shift Lead
AAA
07.2021 - Current
- Supervised and mentored a team of 100+ employees, fostering a collaborative and supportive work environment.
- Developed and implemented effective training programs that result in an increase in productivity.
- Enhanced member satisfaction through effective conflict resolution and prompt service.
- Utilized data analysis to identify areas of improvement, leading to streamlined processes and enhanced efficiency.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Demonstrated strong leadership during high-pressure situations, ensuring smooth operations and member satisfaction.
Emergency Roadside Service
AAA
04.2017 - 07.2021
- Jumpstart vehicles, deliver and install batteries to customers, change and inflate tires, provide lockout services, gasoline and other miscellaneous light services on domestic vehicles.
- Deliver exceptional level of csutomer service to each customer by listening to concerns and answering questions.
- Perform duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Ensure that workplace vehicle is properly stocked and maintained.
Customer Service Advisor
Pep Boys Auto Parts & Service
10.2015 - 04.2017
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Assist with monthly inventory.
- Prepared work orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; entered repair orders into the database.
Education
Certificate of Completion - Automotive Technician
El Camino College
Torrance, CA05.2015
High School Diploma -
Centennial High School
Corona06.2010
Skills
- Effective Communication
- Customer Service
- Team Building
- Tow Skills
- Compliance Training
- Time Management
- Quality Control
- Conflict Resolution
- Leadership Development
- Sales Management
- Dispatch
- Workflow Analysis
- Inventory Control
Timeline
Shift Lead
AAA
07.2021 - Current
Emergency Roadside Service
AAA
04.2017 - 07.2021
Customer Service Advisor
Pep Boys Auto Parts & Service
10.2015 - 04.2017
Certificate of Completion - Automotive Technician
El Camino College
High School Diploma -
Centennial High School