Anthony Collins
Atwater,CA
Summary
Seasoned IT professional with a proven track record at Golden Valley Health Centers, adept in AD, AzureAD, and exceptional problem-solving skills. Expert in enhancing system efficiency and security, evidenced by managing over 10,000 endpoints and leading incident response teams. Demonstrates strong communication and analytical abilities, ensuring optimal IT operations across diverse environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Specialist 2
Golden Valley Health Centers
11.2023 - Current
- Provide Tier 1 and Tier 2 support to end users
- Troubleshoot hardware and software problems
- Effetive communication and problem solving skills
- Install hardware and software as well as maintaining it
- Assist with general operation of the IT department
- Responding to end users via tickets, email, and phone
IT Anaylyst 2
BACS Consulting Group
04.2022 - 10.2023
- Providing IT services for over 50 clients with over 2K endpoints
- Email security – Endpoint security – Access management
- Microsoft 365 – Google Suite- Proofpoint management
- Application support
- Remote access management – VPN – RDP
- VOIP- TCP/IP – DNS support/troubleshooting
- Incident Response Team lead
- Server management – Network Troubleshooting
IT Support Specialist I
Golden Valley Health Centers
11.2021 - 04.2022
- Assist with company asset management, including loaning devices, imaging, and tracking new devices through ticketing system
- Utilizing Jamf to administer mobile devices, including company tablets and phones
- Responding to and remediating end-user issues via ticketing system, including remote support and in-person field support
- AD management for 1000+ users throughout the NorCal Valley
- Supporting break-fix, app issues, mobile device, email, and account issues
- Identifying network, firewall, and security threats and escalating to the appropriate teams
- Management and administration of 10,000+ endpoints
- Including Windows, Mac OS, and iOS
Computer Resource Specialist II
UC Merced
04.2021 - 10.2021
- Supported campus employees and students with excellent customer service while solving their IT needs
- Responded to calls, emails, and in-person interaction with end-users to resolve various computing needs including apple and windows-based devices
- Imaging computers to user specifications and UC requirements
- Updated and produced accurate documentations through ServiceNow
Technical Support Specialist
McMillan IT Engineering
08.2020 - 04.2021
- Account management via Active Director and Azure
- Responding to security incidents discovered through Sophos and GoSecure for email protection
- Access Management using Okta, FileShare, Office365, and RDP
- Utilizing Solarwinds, Landsweeper, and Logic Monitor to resolve outages and networking problems
- Assisting clients with various I.T environments including but not limited to agriculture, accounting, architecture, reality estate, and manufacturing
IT Help Desk Support
Satellite Healthcare
02.2018 - 08.2020
- Adhered to HIPPA laws while providing IT services and maintaining PHI privacy
- Reported various problems with proprietary software create by Satellite Healthcare and documenting fixes
- Educating users about the software used by Satellite for the healthcare documentation
- Providing IT solutions for over 1000 users within the organization
- Escalated issues dependent on the priority factor to the proper team with proper documentation
- Assisting users within the Xen Desktop and Citrix environments using Director
Education
Bachelors Degree -
IT Security and Assurance
Skills
- AD
- AzureAD
- MS Exchange
- O365 Admin
- Group Policy
- MFA
- Okta
- GlobalProtect
- Incident Response
- Proofpoint
- Identity Access management
- Azure
- Microsoft 365
- VoIP
- VPN
- RDP
- DNS
- DHCP
- TCP/IP/UDP
- Wireshark
- Nmap
- ServiceNow
- ConnectWise
- EasyVista
- Windows
- Mac
- IOS
- Android
Hobbies and Interests
- Cyber Security
- Cryptography
- Computer Forensics
- Ethical Hacking
Certification
CompTia Security Plus
Google cybersecurity
Google IT Support
Timeline
IT Support Specialist 2
Golden Valley Health Centers
11.2023 - Current
IT Anaylyst 2
BACS Consulting Group
04.2022 - 10.2023
IT Support Specialist I
Golden Valley Health Centers
11.2021 - 04.2022
Computer Resource Specialist II
UC Merced
04.2021 - 10.2021
Technical Support Specialist
McMillan IT Engineering
08.2020 - 04.2021
IT Help Desk Support
Satellite Healthcare
02.2018 - 08.2020
Bachelors Degree -
IT Security and Assurance