Anthony Collins
Charlotte,NC
Summary
What I would be bringing to the table is several skills I have gained over my years in the banking industry and service industry, having earned numerous positive customer reviews for my ability to connect with customers on a very personal level while positively representing the company's image. The ability not only to take care of happy customers but also to understand and satisfy unhappy customers is something I became very good at over time. I managed to salvage several business relationships, solve many problems clients had, and answer any questions they may have had. Handled large amounts of money and was responsible for the safe organization of large deposits, transfers, wires, and withdrawals, while maintaining an accurate count in my The connections and the focus that I created have helped me in many situations, and I know that I would be able to bring this experience to wherever I end up next. end up next.
Overview
6
6
years of professional experience
Work History
Relationship Banker
Bank of America
Charlotte, NC
01.2021 - 01.2022
- Good knowledge of banking software and terminology.
- Strong math and critical thinking skills.
- Ability to process customer requests, identify problems, and provide solutions.
- Ability to maintain quality customer service under high-pressure circumstances.
- Handled large quantities of currency at one time.
- Good personal computer and data experience.
- Experience in Microsoft Excel and Outlook.
- The ability to work independently or as part of the team effectively.
- Managed customers' accounts, including the opening and closing of accounts.
- I studied and understood the vast number of products the company has to offer, and how to direct those products to a customer based on their needs.
- Experience with Zoom and WebEx, managing and participating in conference calls.
- Vast knowledge and experience in Microsoft 8, 10, and 11.
- Experience with very high-value transactions, withdrawals, wire transfers, and payoffs.
- Ability to make thoughtful suggestions to improve the client's financial life and help make a very important financial decision.
- Opened and serviced accounts within authorized limits.
- Provided financial education and advice to clients, enhancing their understanding of banking options.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Processed customer requests for withdrawals or transfers from existing accounts.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
Front of House Manager
Everyday Market
Charlotte , NC
11.2024 - 03.2025
- Providing outstanding customer experience, handling inquiries, and resolving complaints.
- Clear communication with both customers and staff is essential to ensure smooth operations.
- Managing customer issues, or employee disputes, in a calm and professional manner.
- Balancing multiple customer needs, managing the front-of-house staff, and ensuring that all tasks are completed efficiently.
- Monitoring stock levels, placing orders, and ensuring timely delivery of supplies.
- Familiarity with POS systems to process transactions and track sales.
- Handling cash, processing credit/debit transactions, and ensuring accuracy in daily sales reporting.
- Health & Safety Compliance: Ensuring adherence to health, safety, and sanitation regulations.
Shift Manager
Starbucks
Charlotte, North Carolina
11.2018 - 05.2024
- Cleaned prep areas, and replenished supplies.
- Suggested food items to complement beverage orders.
- Prepared beverage recipes and individually requested specialty drinks.
- Created a warm and welcoming store atmosphere.
- Documented complex orders, and accurately processed payments.
- Satisfied customers are consistently and quickly having their needs met with knowledgeable service.
- Received and processed customer payments.
- Maintained a presentable front counter with frequent cleaning and organizing.
- Promoted sales through attractive product arrangements in display cases.
- Keep the line moving with efficient order-taking and payment processing.
- Steered customers toward specials with suggestions and vibrant descriptions.
- Helped employees accomplish tasks during peak periods.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Assisted in resolving escalated customer service issues in a timely manner.
- Analyzed sales data to identify trends and areas for improvement.
- Observed and monitored utilization of equipment.
Warehouse Worker
FedEx
Charlotte, NC
11.2020 - 12.2020
- Processed incoming trucks to unload, stage, and store merchandise smoothly.
- Tracked computer inventory accurately by frequently updating changes.
- Met promised delivery times using excellent sorting skills, and strong attention to detail.
- Moved products via conveyor belt, and staged items to keep the line moving.
- Investigated any reported problems regarding shipping errors or damages.
- Used digital database to keep records of units and stock moved.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Operated scanners, computers, and other equipment to track orders.
- Verified accuracy of incoming shipments against purchase orders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
Education
High school Diploma -
Hopewell High school
Huntersville, North Carolina06.2019
Skills
- Customer service
- Relationship building
- Positive and professional
- Strong communication
- Attention to detail
- Understanding financial terminology
- Payment processing
- Discipline
- Personable attitude
- Social perceptiveness
- Team building
- Good communication
- Food preparation
- Team management
- Staff supervision
- Restaurant maintenance
- Health code enforcement
References
References available upon request.
Timeline
Front of House Manager
Everyday Market
11.2024 - 03.2025
Relationship Banker
Bank of America
01.2021 - 01.2022
Warehouse Worker
FedEx
11.2020 - 12.2020
Shift Manager
Starbucks
11.2018 - 05.2024
High school Diploma -
Hopewell High school
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