Anthony Colosanti
Niagara Falls,NY
Summary
Customer-oriented store manager offering over a decade of experience in operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
13
13
years of professional experience
Work History
Store Manager
McDonald's
North Tonawanda, NY
10.2022 - Current
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified opportunities for cost savings through waste reduction initiatives.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Assessed operational efficiency of the store's departments.
- Developed strategies to maximize sales and profitability.
- Created weekly work schedules for store personnel.
- Implemented efficient systems for tracking stock movement.
- Ensured compliance with safety regulations and company policies.
- Updated POS system with new products and promotional offers.
- Monitored inventory levels and placed orders to restock shelves.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Structured HR consulting services to support clients during organizational developments and changes.
- Food safety certified and proctor. Ensuring new managers are food safety certified and trained.
Assistant Manager
McDonald's
Amherst, NY
03.2019 - 10.2022
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Food safety certified and proctor. Ensuring new managers are food safety certified and trained.
Assistant Manager
McDonald's
Amherst, NY
12.2018 - 03.2019
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Communicated regularly with customers to gain insights into their needs.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Food safety certified and proctor. Ensuring new managers are food safety certified and trained.
Assistant Manager
McDonald's
North Tonawanda, NY
02.2015 - 12.2018
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Proposed or approved modifications to project plans.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Food safety certified and proctor. Ensuring new managers are food safety certified and trained.
Department Head
McDonald's
North Tonawanda, NY
02.2014 - 02.2015
- Managed daily work assignments of subordinate staff members while ensuring timely completion.
- Recruited qualified candidates to fill open positions within the organization.
- Coordinated with other departments to ensure successful completion of projects.
- Provided leadership during times of crisis or change in order to maintain productivity levels.
- Identified areas for process improvement within the department through feedback from staff members.
- Trained employees on proper and safe use of equipment and tools.
- Hired, trained and coached employees to deliver world-class customer service.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Monitored inventory levels, ensuring optimal stock and minimizing waste.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Managed daily operations, ensuring efficient workflow and productivity.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Floor Manager
McDonald's
North Tonawanda, NY
01.2013 - 02.2014
- Promoted teamwork among team members.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Ensured that all staff members adhered to safety guidelines and regulations.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Provided training and guidance to new employees regarding store policies and procedures.
- Assigned tasks to team members in accordance with their skillset.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
Crew Trainer
McDonald's
North Tonawanda, NY
04.2012 - 02.2013
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delegated work to staff, setting priorities and goals.
- Trained and followed up with new hires.
- Training on all area's of the restaurant.
- Able to perform in all area's of the restaurant.
Crew Member
McDonald's
North Tonawanda, NY
04.2011 - 01.2012
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Maintained an organized work area to ensure efficient operations.
- Followed all safety guidelines while operating equipment such as Grills, fryers and ovens.
- Educated customers on menu items, product ingredients and nutritional values.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Restocked kitchen supplies including food products and utensils.
- Checked expiration dates on all products before serving them to customers.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Adhered to health department regulations regarding food handling procedures.
- Informed customers about daily specials in an engaging manner.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Stocked shelves and cases with new or transferred items.
Education
GM Training -
Hamburger University
Chicago, IL07-2020
High School Diploma -
North Tonawanda High School
North Tonawanda, NY06-2013
Skills
- Loss Prevention
- Operations Management
- Operational budgeting
- Supply Ordering
- Payroll Management
- Customer Service Management
- Team Development
- POS Systems
- Report Generation
- Shift Scheduling
- Employee Training
- Store operations oversight
- Documentation And Reporting
- Budget Development
- Problem-Solving
- Leading Staff Meetings
- Store opening and closing procedures
- Loss Prevention Procedures
- Training and mentoring
- Customer Service
- Sales Analysis
- Inventory Control
- Culture development
- Relationship building and management
- Bank and Safe Deposits
- Sales expertise
- Cash Management
- Recruitment and hiring
- Performance Reviews
- Special Events
- Shift checklists
- Multitasking and Organization
- Delegating Work
- Security System Monitoring
- Outstanding communication skills
- Reliable
Timeline
Store Manager
McDonald's
10.2022 - Current
Assistant Manager
McDonald's
03.2019 - 10.2022
Assistant Manager
McDonald's
12.2018 - 03.2019
Assistant Manager
McDonald's
02.2015 - 12.2018
Department Head
McDonald's
02.2014 - 02.2015
Floor Manager
McDonald's
01.2013 - 02.2014
Crew Trainer
McDonald's
04.2012 - 02.2013
Crew Member
McDonald's
04.2011 - 01.2012
GM Training -
Hamburger University
High School Diploma -
North Tonawanda High School